Lumia 928 Audio Drop-outs

[june1234]

just got my 928  3 weeks ago.  on 2 occasions the audio at the other end did drop during call  only to come back to its normal level  a few seconds later. Sounds like  a software issue; I wish they would fix it once and for all

[vzw_customer_support]

Hi June1234,

I am sad to hear about the audio issues you are having with your phone. I would love for you to keep your faith in our Tech Support Team. I know that sometimes our steps may seem repetitive, altough we do need to start somewhere. Once we get through all of our steps and if the device cannot be fixed, we will go into replacement options. Please let me know what audio problems you are having, what steps have been completed and I am sure we can get a resolution.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

[haulksmash]

Having the exact same issue...60% of the time, I cannot hear what the opposite party is saying unless its put on speaker phone. Went to the Verizon Store today and they are sending me a refurb. Extremely unhappy because I paid over $150 dollars for a "defective" new phone and now I get a refurb that's not guaranteed to function properly...complete BS from windows and verizon.

[SuzyQ]

june1234 wrote:

just got my 928  3 weeks ago.  on 2 occasions the audio at the other end did drop during call  only to come back to its normal level  a few seconds later.

We just added the Lumia 928 to our family plan a few weeks ago - so far the call quality has been excellent, with the phone alone, on the bluetooth headset, using the bluetooth in the car, and using speakerphone.

We've only experienced one instance of garbled voice or "drop-out" and the person on the other end thought it was THEIR phone messing up.  I guess time will tell if that's the case.

[KeviCon]

Let me first start out by saying that I like the Lumia 928 BUT I am insanely annoyed with the issue of this audio dropping out.  My first phone lasted 2-3 weeks before it started with the audio dropping out.  The phone is perfectly functioning but the audio in the earpiece just cuts out. I cant hear anything and if I shake the phone it will continue to pop in and back out.  It got so bad that I could only take calls on speakerphone.

I went into my local VZW store and they ordered a 'reconditioned replacement'  I bought the phone off contract and i was a little put off by not receiving a new one in a Retail box but I figured whats the big deal.   So I received my phone in the  and now about another 3 weeks later This phone is doing the SAME exact thing.  Both phones were NEVER dropped and handled lightly. They are always in my pocket or setup via bluetooth in car.  I love the phone but I dont even know if I want it anymore and am considering going back to an Android.  Its so disappointing. 

Another annoying thing with the Lumia 928 is the lack of GROUP MMS.  It amazes me that at this point a phone would be released lacking a feature I had on a 4 year old android smartphone. 

[47seijar]

Same here. My first dropout was when speaking to my daughter on her iPhone. She was in Florida is a spot notorious for terrible reception. Otherwise my 928 has been crystal clear. Most of these dropout situations can be attributed to network and coverage issues.

[june1234]

Appreciate it BobbyS at VZ tech support. Yesterday my faith was tested with your  tech "support team" when my call was transferred to some superior in California more interested in trashing my choice to buy my phone from AMZN vs VZ. .Finally he said he would have the manager(whom he said he personally knew)  of the local VZ store call me to set up an appt for me to stop by so she could take care of it, personally. Said he  knew her(Tracy). She never called when I arrived I asked if they could work on my Windows phone, that store does not sell my phone the Lumia 928 and don't know much about windows phones in general they told me. I looked at a few phones and walked out.  I've forgotten more about the Lumia 928 than you guys claim to know and Ive only had mine for a month.You guys are all marketing these days but faith is good.

Tip. The audio is a design issue I think , maybe antenna sits too close to speaker and the issue is location driven with me. Most of the time audio is 5 star.

[devocom]

My phone is also doing this and frustrates me. What is the consensus on moving forward to resolve this in a timely manner?

1. Go through Verizon Support

2. Go through my local Verizon store

3. Go through Nokia Support

I dig this phone but this is a deal breaker for me. I bought it new from Verizon Online about two months ago.

>>Edited to remove profanity<<

Message was edited by: Verizon Moderator

[aaronbateman]

So I got my replacement device. My NIB original was great in everyway, until the speaker started going in and out. So I get the replacement, and first thing I notice is that backlight on the capacitive buttons are yellow and it looks like the back layer is separating. I think well, whatever, just cosmetic. Then in less that 24 hours the screen goes completely unresponsive 3 times. Screen is on, hardware buttons work, but it is unresponsive, capacitive button included. Soft reset.

So now I still have my original with a busted internal earphone piece, and I have a replacement phone that looks like somebody peed inside of it and locks up every few hours.

I am going to walk into the corp store and demand a NIB unit to replace the defective one I initially purchased and the defective one they sent to me to replace it with. I am DONE.

[devocom]

Please keep us posted on how that plays out.