I've had my lumia 928 since launch day and I'm pretty much in love with it. Basically everything I could ever need from a mobile device. The only issue I have with it is that at least once a day, the screen will freeze with the only fix being a soft reset. This problem wouldn't normally bother me but I have to reset it multiple times and hope that I'll get lucky. As of right now I've used the soft reset a total of 5 times in the last half hour with zero result. Anyone have a solution before I try getting a new device? I notice this happens more often when my phone heats up. This is my first smartphone so feel free to treat me like an imbecile.
WNeely, thanks for your post. This certainly isn't normal behavior for a smartphone. Do you notice it freezing and getting hot while or after using specific applications? If this started while using a specific application, uninstall. Before replacing the phone, I suggest a hard reset http://vz.to/17pEsU2.
Let me know if you need further assistance.
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Same issue here...
Seems to happen at random times so i cannot correlate it with any specific scenario...
See same issue on microsoft forums:
I tried a hard reset a few days after the suggestion and took note of which apps I was using before the phone froze. So far, there's no single app that causes it and it's currently frozen without being exposed to above average temperatures.
Thanks for completing the suggested troubleshooting steps WNeely! Please send me a direct message with your mobile number so I may further assist. Thank you.
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Hey there buckeyefanboyer,
Thanks for trying the hard reset. It is the final step in our troubleshooting process and I was hoping that would work. At this point we would have to discuss replacement options. Please follow me and dm me your mobile number and billing system password so I discuss options that are specific to you.
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It has happened to me 4 times lately, ie past month. All I can do is do hard reset. I stopped by local Verizon store 2 days ago and clerk said he had not heard of this issue..
I wonder if the phones that came out on launch day and soon after were part of a bad batch? I've had my Nokia Lumia 928 for a little over a month. I have had to do two soft resets but not a hard reset. Also Windows 8 GDR (General Distribution Release) 2 was released for the phone last week perhaps updating to that MIGHT fix your problem it definitely will not cost you anything.