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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lumia 928
Katelise77
Member

My Lumia is 2 years old and has run like a champ the entire time I've had it.  Just in the last few days the phone will go bizerk and flash to my texts then phone calls then back to main screen.  It also automatically goes to the slide down power off screen.  I am really hoping I can fix this problem since I love this phone.

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Re: Lumia 928
vzw_customer_support
Customer Support

I apologize for the issues with your Lumia, Katelise77. I hope to assist you in restoring the device to normal funciton. Since this behavior seems to have come about unexpectedly, it strikes me that there may be some corruption in the software/operating system. Normally, I would recommend a soft reset. However, the device's powering down suggests that the device is attempting that on its own.


Therefore, I recommend a full, factory reset of the device. Please use this link http://vz.to/1TbLCAp for details on how to back up your personal data to restore it to your device following the reset. Let me know how it goes!


DionM_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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