So I see the ICON is no longer being offered in the store and there is a post by a rep that it was discontinued. WTF Verizon?
First you don't even mention anything about an update you said you'd give and now you discontinue the device entirely? There are a lot of customers that got the device with your promises of an update in the near future and now instead of an update, you discontinue the device?
I don't see it in the online shop either. I wonder if they ran out of inventory and waiting for new stock without the Nokia name? I don't see any articles or announcements mentioning it being discontinued.
I have a fraking feeling this is indeed the case. They don't want to update it so they retire it instead. I bought mine on the Edge plan the first of March. I cannot do anything until next March or when I have half of it paid for. I waited for the Icon specifically because I like Nokia and everything seemed to indicate that it was made for WP 8.1. In fact, if MS hadn't held WP8.1 so long I am confident it would have been on there by default. A large portion of the rest of the world now has WP8.1. Developers are updating their apps to 8.1 only. Where does that leave the 8.0 users? SOL I guess.
You know, I would switch to another carrier if I could but unfortunately Verizon is the best in this area. I would have dropped calls daily with AT&T; not so with Verizon. T-Mobile and Sprint are worse. I like to say that just because you are better than your competition, it doesn't mean that you are the best or any good. It just means you are not as bad as your competition. My recent experiences with Verizon have lowered my satisfaction with them.
I know that Verizon doesn't have to give us the update. I know that they could care less about me despite the extra $100 per month they are getting from me when I upgraded. But come on, this phone was basically made for 8.1 and it was the only real WP phone they had. It is not like they have to test and release updates for a dozen phones. How difficult is it to do something that should be so simple? I spend my life working writing software so I am not quite ignorant about what these kind of things take. Unless Nokia really botched the firmware upgrade, I can't imagine it taking more than 1 week to fully test on their network. It isn't like it is new technology. Let me put it this way: if I was in charge (i know, i'm not, but) and you took this long to test a phone (assuming you actually did), you would have a lot of explaining to do to keep your job. So stop blowing smoke and let us know your plans.
This all appears to be a rumor, with no confirmation by Verizon. My Icon is the best phone I have had so it does not make sense what I am reading. Also, it is not the best for Verizon to be reliant on only Apple or Samsung for most of its sales. That could be a huge mistake. So I think that they will support the Icon. My guess.
I'm not expecting Verizon to answer your post, I haven't seen a single legitimate response in all these threads about 8.1/Cyan from an official Verizon rep - "more info soon, sign up for our spam" is not a legitimate response. They might keep the Windows forum open just to give the suckers like me someplace to vent, but it's obvious Verizon does not market Windows Phones any longer, and are actively discouraging their purchase. Very unfortunate, I really like my Icon.