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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Lumia Icon not connecting with FitBit Surge.
BCRYSP
Newbie

Hello,

My FitBit App keeps saying 'Looking for tracker..'. Anybody knows how I can fix it?

I've contacted FitBit and according to them the phone should have Cyan/Denim firmware. How and where can I get them?

OS ver: 8.10.14219.341

Phone: Nokia Lumia 929

Thanks,

Binu.

Labels (1)
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Re: Lumia Icon not connecting with FitBit Surge.
rednibkram
Specialist

This is what us Lumia Icon users have been frustrated about since July of 2014!  Cyan nor Denim firmware update has been approved for the Icon by Verizon yet so we have not yet been able to get the necessary firmware updates needed to support devices that by now, we should have!

Microsoft has just released Denim to all carriers (including Verizon, so don't lie to us Verizon!) for testing.  Hopefully Verizon will try to make up the Cyan firmware debocle and place HIGH priority on this testing and get us Denim update VERY SOON!  However, given the history of Verizon's treatment of what is SUPPOSED to be a FLAGSHIP device, we'll see if we even get Denim.

I will say that my continued patronage of Verizon is dependent upon their support of my Icon.  Ball is in your court VZW!

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Re: Lumia Icon not connecting with FitBit Surge.
BCRYSP
Newbie

Thanks rednibkram. Verizon folks, any help here is appreciated.

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Re: Lumia Icon not connecting with FitBit Surge.
bsites1968
Contributor

Mine does the same (I have the Charge HR), but that's due to not having the Denim (which includes Cyan) update that someone previously mentioned.  I'm hopeful we have it before they get the Windows 10 preview out so we can enjoy that, too!

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Re: Lumia Icon not connecting with FitBit Surge.
BCRYSP
Newbie

Recent phone update fixed this issue. Surge works seamlessly with my phone. Thanks to Verizon for the update and the community for your responses.

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