Microsoft: 'Work is underway' on Verizon's Lumia Cyan Updates
primortal
Master - Level 1

Owners of the Lumia Icon, the Lumia 928 and the Lumia 822 in the US have been waiting patiently for Verizon Wireless to push out the long awaited update to the Lumia Cyan firmware. Today, Microsoft's Windows VP Joe Belfiore posted word on his Twitter account that work on those updates is "underway" but it sounds like it may take a while for those phone owners to get the Cyan download.

In one post, he writes, "Q's on update: yes we're working to get WP8.1/Cyan updates out. T-Mo 925 is done and 521 coming soon. Verizon work underway but farther off.". In a follow-up post, he stated, "MS/Verizon are working on some bug fixes-- VZW taking the quality seriously. We aren't sure how long it will take, but work is underway."

Do you believe Verizon is working hard enough to get the Lumia Cyan update to its Windows Phone customers? All we know is at this point, they are very far behind their competition.

Well at least the Icon is listed

Source: Microsoft: 'Work is underway' on Verizon's Lumia Cyan updates | Windows Central

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21 Replies
vzwenduser
Contributor - Level 2

Thanks for the update, it is nice to have some legit update on this.

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EyeballIB
Enthusiast - Level 2

I'd just love to hear something along the lines of "barring any setbacks, we expect it will roll out in mid-November."

To me, saying they're working on some bug fixes simply means there are cobwebs in the testing room.

primortal
Master - Level 1

They probably have one tester that comes in once a week for an hour and spends the frst 45 minutes going through emails since the last time the person was in then has a 10 minute break

EyeballIB
Enthusiast - Level 2

I think the only way they can reach him for updates is via Hangouts.

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vzwenduser
Contributor - Level 2

And since Microsoft is Google's competition, Google throttled the hangouts, this caused them to not reach each other effectively, so really Google is the one delaying the windows update...

...of course were joking.

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erhman2004
Enthusiast - Level 2

I have to agree that this is the most substantial piece of information that I have seen thus far.  It actually addresses the issue and makes an attempt at getting a decent answer to the update actually being released.

penterax
Enthusiast - Level 3

This statement from Microsoft (Mr Belfiore) is enlightening in that it informs us Verizon isn't the only hold-up involved here, it is also Microsoft. While Verizon can be "blamed" for refusing to talk to their customers, there ARE issues, and Microsoft is also involved in the process of fixing them. This isn't just a Verizon thing.

To me, it is very disheartening - hasn't Mr. Belfiore got the message that Microsoft is SERIOUS about Windows Phones now? What did he think buying the mobile division of Nokia meant, exactly? If MS can't help Verizon deliver updates to software and firmware in a timely manner, why am I even bothering with Windows as a smart phone platform?

It sounds like they chose to help one carrier at a time. What's up with that? The Windows Phone division doesn't have enough money to hire qualified people to support more than one carrier's validation processes at a time? So disappointing.

It gives us hope though, hope that the updates will still come for Verizon devices, so it's certainly not all bad. Smiley Happy

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LOLUPFEE
Enthusiast - Level 1

penterax wrote:

This statement from Microsoft (Mr Belfiore) is enlightening in that it informs us Verizon isn't the only hold-up involved here, it is also Microsoft. While Verizon can be "blamed" for refusing to talk to their customers, there ARE issues, and Microsoft is also involved in the process of fixing them. This isn't just a Verizon thing.

To me, it is very disheartening - hasn't Mr. Belfiore got the message that Microsoft is SERIOUS about Windows Phones now? What did he think buying the mobile division of Nokia meant, exactly? If MS can't help Verizon deliver updates to software and firmware in a timely manner, why am I even bothering with Windows as a smart phone platform?

It sounds like they chose to help one carrier at a time. What's up with that? The Windows Phone division doesn't have enough money to hire qualified people to support more than one carrier's validation processes at a time? So disappointing.

It gives us hope though, hope that the updates will still come for Verizon devices, so it's certainly not all bad.

Really. Can you not read between the lines? This statement was to basically say that Verizon is over the top on their requirements. I would be willing to bet that the "bug fixes" mentioned are for current Verizon specific bloatware like Backup Assistant. MS likely finally caved and said "fug it we will change the code to allow your crap on our phones"....but...but...Verizon is just a service provider with nothing to do with the code...yeah right!

vzwenduser
Contributor - Level 2

Actually LOLUPFEE, I am using the Preview for Developer on my Nokia Lumia ICON, and I have had a slight change in mind in the last day since installing it a few days ago. I think there are is some legitimacy to Verizon wanting more "quality" out of the update. I am not going to go to the extreme as some on this forum do and say that Verizon has no fault in this update fiasco, because I believe they should be more transparent to users about their dealings with any device manufacture or software company. Understandably being transparent could hurt their profits, but I am a customer that values honesty and transparency. I am not gong to go the opposite extreme though and say it is all Microsoft's fought, even "if" they are dropping the ball on the update. Even if Microsoft was supposed to train Verizon salespeople how to interact with the Windows phone, Verizon should not allow their employees to bash any device they sale. If I were Verizon I would not run my company in such a way that aloud workers to dis any device I was selling. But that is not what the topic is about so I will give a few reasons why I have had a slight change in mind in that I now think Microsoft does need to address Verizon's quality concerns.

From using dev preview (currently still using) and skimming att forums:

  1. Today I noticed I could not access the internet after going out of range from wifi, the phone should have auto switched to using network Data. I think there is an option for this, no matter what this should be set by default. But the way I fixed it was to turn on and turn off airplane mode. (Then that's when the idea popped into my head) Users over in the att forums are experiencing issues with airplane mode, most likely a legit issue on the Verizon Lumia phones as well.
  2. Also, there other issues I have noticed and have already mentioned in other threads. A lot of this may be that I don't have the Cyan firmware, but maybe not.

The fact that Joe said the update would be coming later to me sounds like Microsoft just started working on the updates again recently after a long break. For whatever reason there was this long break, who knows, this is where I feel both companies should be more transparent.

Whatever it may be, I feel Microsoft is going in the right direction with the update, it is growing into a really nice OS, platform, and ecosystem. So I do feel Microsoft is hard at work at something, because I am pretty impressed with the additions/features in windows phone update 8.1. Although I wish they would add the feature to place speed dial tiles on the home screen instead of having to press the users tile and then pressing call to call them. Also, adding a flashlight tile on the home screen without having to use an app would be nice. It would be sort of like widgets under android but instead a tile that toggles the flashlight on and off.

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vzwenduser
Contributor - Level 2

I also think that even if Verizon is not obligated to update any device, it would be taboo for them not to update a device. So bringing that up as an excuses for users not to expect an update is just not cool. If there is any fine print that states that a company is not obligated to update phones then that needs to be fought in court to force carriers to provide updates. I don't care if carriers loose money, they can adjust how they make money so that they don't loose money. There needs to be a longer update life cycle of at least two years if not three or four. They should build this into their fee structure so they are not burned on updating phones. But in my opinion they are already price gouging us so they should have plenty of money to not have to worry about this.

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ynggrsshppr91
Specialist - Level 2

I am willing to bet you are the Only person on this forum saying they should up their prices and provide updates. The 99.999% of the others are already complaining they pay to much for the service

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vzwenduser
Contributor - Level 2

Read between the lines: "But in my opinion they are already price gouging us so they should have plenty of money to not have to worry about this". Its pretty clear I am not saying up prices...its pretty obvious that I am just trying to say that that they could up their prices or restructure without upping prices, BUT and this is the big CAVEAT: they don't need to up prices, because you are correct, they charge over the top already. I think they have to many employees in their brick and mortar shops, so that is restructure number one...

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vzwenduser
Contributor - Level 2

So a combination of restructuring will lower prices and backing off wanting to go crazy on profits will lower prices.

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BigBearacuda
Enthusiast - Level 3

I disagree. Microsoft is bailing on hardware and going to focus on software and clouds. The Windows Phone will go the way of the Zune.

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47seijar
Specialist - Level 2

Sadly, I think you're right. Hardware has been commoditized. All the emphasis is now on services like cloud.

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corkwatchr
Contributor - Level 1

I hope they are updating the software with the latest bug fixes. I sincerely hope Verizon is NOT creating a bunch of feature controlling crapware on the phones to limit feature/bandwidth usage like I understand that they do for some Droids.

I hope the Microsoft/Nokia layoffs are not affecting the phone OS updates.

With all the latest "cutting edge"phones and software latest updates going to AT&T first, it seems AT&T is Microsoft's preferred provider.

Even with their layoffs, at least Sprint had the balls to announce that it would be rolling out WP8.1 for their HTC phone in December: Windows Phone 8.1 update for Sprint HTC 8XT pushed back to early December | Windows Central

If I were an owner of that phone, this information would provide me with some comfort to know they are at least working on it.

BigBearacuda
Enthusiast - Level 3

I'm done I give MS and Verizon one week to fix this then goodbye!

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ReallyMadCustomer
Enthusiast - Level 3

The Microsoft web page for the Nokia Lumia 822 specifications: : http://www.microsoft.com/en-us/mobile/phone/lumia822/specifications/

has:

Operating System     Software release Windows Phone 8.1 with Lumia Cyan

It also says: "The Lumia 822, exclusively from Verizon".


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jeffindayton
Enthusiast - Level 3

not anymore it doesn't! it now reads:

Software release: Windows Phone 8 with Lumia Black

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47seijar
Specialist - Level 2

Good catch Jeff. It certainly does now say Lumia Black on the 822 page. Backpedaling by Verizon?

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