It was fine this morning and then about an hour ago a few buttons would not work. Then the whole front would not function, and now the only thing it does is flash the black "Verizon" screen when you first turn it on. I checked for water damage and there is none, I did not drop it, it's charged, and I removed the battery. Nothing is working! How do I fix this?
Now the keyboard lights up and flashes the black Verizon screen. It won't do anything else. What is wrong? How can I fix it?
Hello RachaelNicole98
I'm so sorry your having issues with the line. I appreciate all the troubleshooting you've done. There seems to be a hardware issue. The next step would be to review replacement option. Please send me a private message.
JoeL_VZW
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