Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My Nokia 822 updated to Cyan and now I can't do any data functions. No Backup Assistant, IE, Wi-fi, or Bluetooth. Is this being worked on and has anyone else had this problem?
Xashan
Member

Okay I didn't realize I was starting a discussion, but my question in the title still stands.

Labels (1)
0 Likes
Re: My Nokia 822 updated to Cyan and now I can't do any data functions. No Backup Assistant, IE, Wi-fi, or Bluetooth. Is this being worked on and has anyone else had this problem?
vzw_customer_support
Customer Support

Hello Xashan!


I'm sorry to hear that you're having trouble after your update! You should definitely be able to access data. What zip code are you in? Have you tried powering the phone off and back on? Lastly, when did your phone update? I want to assist and ensure this is resolved.


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: My Nokia 822 updated to Cyan and now I can't do any data functions. No Backup Assistant, IE, Wi-fi, or Bluetooth. Is this being worked on and has anyone else had this problem?
Xashan
Member

Thank you for your response.

1st My personal info John [removed]

The phone updated on last Tuesday.

It said to wait and the features would become available.

I tried turning off and restarting the phone, then pulled the battery and restarted again.

Neither restart changed anything.

Sorry I did not respond sooner, but Hopefully better late than never.

Personal Information removed as required by the

Message was edited by Verizon Moderator

0 Likes
Re: My Nokia 822 updated to Cyan and now I can't do any data functions. No Backup Assistant, IE, Wi-fi, or Bluetooth. Is this being worked on and has anyone else had this problem?
vzw_customer_support
Customer Support

Thanks for the additional info, Xashan!


Let's check some settings. When you say that WiFi doesn't work, will it turn on, but not allow you to access the internet? Does it show connected? If not, does it just remain off?


Also, please check Settings>Cellular and see what the Data connection is set to. What zip code are you in? Do you know of anyone else with VZW having issues with service?


MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes