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My Nokia 928 doesn't recognize contacts when they call. What should I do?
nlinesk8s
Newbie
‎04-05-2014 07:32 AM

subject says it all.  When someone calls who is on my contacts list, only the phone number shows; not the contact.  Some internet searches indicate this is a software bug with the phone, but I thought it good to ask if there is a fix.

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Re: My Nokia 928 doesn't recognize contacts when they call.  I am only using the phone to enter contacts, not Outlook or anything else.  Any info?
vzw_customer_support
Customer Service Rep
‎04-07-2014 03:51 PM

I'm sorry you are having Caller ID issues with your phone nlinesk8s! At this time, this is not considered a known software issue with this phone. If powering the phone off/on has not resolved the issue, I would suggest completing a Hard Reset, http://vz.to/1e6biga which erases the data and can help with software bugs that may crop up in individual phones. Be sure your phone is backed up before resetting!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport


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Re: My Nokia 928 doesn't recognize contacts when they call.  I am only using the phone to enter contacts, not Outlook or anything else.  Any info?
vzw_customer_support
Customer Service Rep
‎04-07-2014 03:51 PM

I'm sorry you are having Caller ID issues with your phone nlinesk8s! At this time, this is not considered a known software issue with this phone. If powering the phone off/on has not resolved the issue, I would suggest completing a Hard Reset, http://vz.to/1e6biga which erases the data and can help with software bugs that may crop up in individual phones. Be sure your phone is backed up before resetting!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport


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