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Re: My Nokia Lumia Icon refuses to send or receive SMS
mewwww17
Member

Both phones are Verizon nokias running 8.1. I have issues with any and all contacts.

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Re: My Nokia Lumia Icon refuses to send or receive SMS
vzw_customer_support
Customer Support

Thanks for confirming mewwww17. Let's get to the bottom of this. When your wifi is off and 4G is showing are you able to use other data related apps such as your browser and emails? If so, please press and hold the Power button+Volume down key until the device powers off then release (approximately 10 seconds). The device should come on automatically. Once it does, please try a new MMS message (not an existing one) while on the 4G data only to see if it will deliver.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Nokia Lumia Icon refuses to send or receive SMS
mewwww17
Member

Yes, I can still use web based stuff. And the reset didn't help unfortunately.

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