Re: My Nokia Lumia Icon refuses to send or receive SMS
mewwww17
Newbie

Both phones are Verizon nokias running 8.1. I have issues with any and all contacts.

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Re: My Nokia Lumia Icon refuses to send or receive SMS
vzw_customer_support
Customer Service Rep

Thanks for confirming mewwww17. Let's get to the bottom of this. When your wifi is off and 4G is showing are you able to use other data related apps such as your browser and emails? If so, please press and hold the Power button+Volume down key until the device powers off then release (approximately 10 seconds). The device should come on automatically. Once it does, please try a new MMS message (not an existing one) while on the 4G data only to see if it will deliver.

EbonyR_VZW
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Re: My Nokia Lumia Icon refuses to send or receive SMS
mewwww17
Newbie

Yes, I can still use web based stuff. And the reset didn't help unfortunately.

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