Purchased HTC Trophy on 7-11-11. Since that time, I cannot access the My Verizon Mobile App. I get the same error message over and over: "We cannot process your request at this time. We are sorry for the inconvenience. Please try again later." After 7 calls to customer service and 1 visit to a Verizon tech support person at a local store, I STILL cannot access this app. I was told I might get a replacement phone, but when the customer service person at the store heard this, she said no. She called (guess who) customer service and was told that many people are having the same issue and replacing the phone wouldn't solve the problem.
I've just accepted that it will not work...it's a useless app. No one wants to fix the problem. I like the phone otherwise. Here's my beef: if the phone isn't compatible with the app, someone should just say so. If customer service wants to make things right, they should offer a replacement, refund, etc. Customer service should NOT give the customer the run-around. Seven phone calls and 1 visit to the Verizon store proved to be a waste of my time.