Accessibility Resource Center
Skip to main content
Shop
Shop
-
Shop all
Shop all
-
Deals
Deals
Deals
-
Shop all deals
Shop all deals
-
Free phones
Free phones
-
My offers
My offers
-
Smartphones
Smartphones
-
Fios Home Internet
Fios Home Internet
-
5G Home Internet
5G Home Internet
-
Mobile + Home
Mobile + Home
-
Bring your own device
Bring your own device
-
Accessories
Accessories
-
Shop all deals
-
Devices
Devices
Devices
-
Smartphones
Smartphones
-
5G phones
5G phones
-
Certified pre-owned phones
Certified pre-owned phones
-
Featured smartphones
Featured smartphones
Featured smartphones
-
Bring your own device
Bring your own device
-
Other phones
Other phones
-
Trade in your device
Trade in your device
-
Tablets & laptops
Tablets & laptops
-
Watches
Watches
-
Certified pre-owned watches
Certified pre-owned watches
-
Jetpacks & hotspots
Jetpacks & hotspots
-
Smartphones
-
Accessories
Accessories
Accessories
-
Shop all accessories
Shop all accessories
-
Phone accessories
Phone accessories
Phone accessories
-
Tablet accessories
Tablet accessories
Tablet accessories
-
Watch accessories
Watch accessories
Watch accessories
-
Charging
Charging
-
Audio
Audio
-
Gaming
Gaming
-
Entertainment
Entertainment
-
Home
Home
-
Health
Health
-
Deals
Deals
-
Shop all accessories
-
Plans
Plans
Plans
-
Shop all plans
Shop all plans
-
Unlimited
Unlimited
-
International services
International services
-
Connected devices
Connected devices
-
Those who serve
Those who serve
Those who serve
-
Student plans
Student plans
-
Other plans
Other plans
Other plans
-
Bring your own device
Bring your own device
-
Shop all plans
-
Home
Home
Home
-
Shop all home solutions
Shop all home solutions
-
Fios Home Internet
Fios Home Internet
-
5G Home Internet
5G Home Internet
-
LTE Home Internet
LTE Home Internet
-
Fios TV
Fios TV
-
Moving
Moving
-
Accessories
Accessories
Accessories
-
Shop all home solutions
- Prepaid Prepaid
-
Entertainment
Entertainment
Entertainment
-
Shop all entertainment
Shop all entertainment
-
Disney+, Hulu, ESPN+
Disney+, Hulu, ESPN+
-
discovery+
discovery+
-
Apple Arcade
Apple Arcade
-
Google Play Pass
Google Play Pass
-
Apple Music
Apple Music
-
Gaming
Gaming
-
YouTube TV
YouTube TV
-
Shop all entertainment
-
Apps & add-ons
Apps & add-ons
Apps & add-ons
-
Apps & add-ons overview
Apps & add-ons overview
-
Protection & security
Protection & security
-
Safety
Safety
-
Mobile
Mobile
-
Financial services
Financial services
-
Apps & add-ons overview
-
Business
Business
Why Verizon
Why Verizon
-
Why Verizon overview
Why Verizon overview
-
Network
Network
Network
-
5G overview
5G overview
-
Coverage map
Coverage map
-
5G Labs
5G Labs
-
Network awards
Network awards
-
Fios
Fios
-
Global coverage
Global coverage
-
5G overview
-
Get more
Get more
Get more
-
Devices & plans
Devices & plans
-
Mobile + Home
Mobile + Home
-
Entertainment
Entertainment
-
Verizon Up
Verizon Up
-
Verizon Visa® Card
Verizon Visa® Card
-
Device protection
Device protection
-
Verizon Cloud
Verizon Cloud
-
Health discounts
Health discounts
-
Devices & plans
-
Social impact
Social impact
Social impact
-
Responsibility
Responsibility
-
Privacy
Privacy
-
Responsibility
Support
Support
-
Support overview
Support overview
-
Mobile
Mobile
Mobile
-
Mobile support overview
Mobile support overview
-
Billing & payments
Billing & payments
-
Account management
Account management
-
Device support & setup
Device support & setup
-
Services & apps
Services & apps
-
International trip planner
International trip planner
-
Order status
Order status
-
Download My Verizon App
Download My Verizon App
-
Community Forums
Community Forums
-
Mobile support overview
-
Home
Home
Home
-
Home support overview
Home support overview
-
Billing & account management
Billing & account management
-
Fios Internet
Fios Internet
-
Fios TV
Fios TV
-
Home Phone
Home Phone
-
5G Home Internet
5G Home Internet
-
LTE Home Internet
LTE Home Internet
-
Speed Test
Speed Test
-
Order status
Order status
-
Download My Fios App
Download My Fios App
-
Community Forums
Community Forums
-
Home support overview
-
Business
Business
Business
-
Enterprise
Enterprise
-
Fios Internet & Phone
Fios Internet & Phone
-
Wireless
Wireless
-
Enterprise
-
Contact us
Contact us
-
Sign in
Sign in
Choose your cart
Choose your cart
Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
- Verizon Community
- Additional Products
- Windows Phone
- My Verizon mobile and Backup plus
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
More Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Correct Answer!
My Verizon mobile and Backup plus
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I cant connect to both these services on my phone. Every other app works fine.
Correct Answer!
Re: My Verizon mobile and Backup plus
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
We need some additional information to make sure you are provisioned correctly. Please call us by dialing *611 from your wireless device. We need to make sure the features are on your account.
Follow Verizon
Follow Verizon Fios