Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My frozen Lumina
Inahuff
Member

Anyone having issues with freezing? Since day 2 freezing has been a nightmare..

For this I could have stayed with BB.

Have tried all the "fixes" Verizon has offered. Guess they're only quick fixes.

Labels (1)
0 Likes
Re: My frozen Lumina
MankatoMN12
Novice

I own a Lumia... remove the battery and power up... if that doesn't work contact Nokia, <Comments removed to comply with the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

0 Likes
Re: My frozen Lumina
Feekes
Member

My husbands first Lumia 822 kept freezing all the time.  He ended up getting a brand new replacement sent out and it's worked great.  Mine has never frozen once so just get Verizon to replace the phone. 

0 Likes
Re: My frozen Lumina
vzw_customer_support
Customer Support

Inahuff, thanks for reaching out to us! Are you still having issues with the device freezing? How long has it been like this? Have you tried this:http://is.gd/sNjWYc and retest?^SP

0 Likes
Re: My frozen Lumina
mjalli
Member

I personally have had my 822 freezing about once a day since I have purchased it.  I was under the impression that the recent Portico update was going to fix the issue so I did not worry about it too much and lived with the freezing.  Now that I received the Portico update the phone still freezes.  I have been doing the volume down + power button combo to reboot it, and I have done a hard reset as suggested, yet it still freezes.  Any other suggestions on what to do?

0 Likes
Re: My frozen Lumina
primortal
Sr. Member

Contact customer service and get the phone replaced.

0 Likes
Re: My frozen Lumina
balr2coma0
Member

I upgraded ?? from an Android X to 822 and I move the micro SD8G from the Android to 822.  It frozed.  I took the SD out, it was running fine.  I put a new Sandisk 32G Ultra into it, it has been fine.

Good Luck

Stevenrino

Re: My frozen Lumina
Boz604
Member

I too upgraded or so i thought from a Droid X2. Have had issue with this phone since day one. Now it has completely shut down and will not reboot. Even took to the Verizon store half hour away and they couldnt get it to restart with hard reset. So im now waiting for a refurbished phone to replace this one that i bought less than 3 months ago. So my business is now pretty much shut down as this phone was my only mobile point of contact. And I get to set around and wait for the Fed Ex guy tomorrow. Worst decision i ever made was to leave the Android platform.

0 Likes