- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just bought a HTC One phone with Windows 8.1 and the start screen, themes, and all personalization will not appear when I make changes. The whole phone is in black and white only. Any idea how I fix that? I have tried changing the settings, nothing...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Krited, Congrats on your new HTC One (M8)! This is quite a strange situation, indeed. I want to be as helpful as possible in providing the best options for this. Can you please provide more details on what you mean by the phone start screen, themes, and personalization not appearing with changes? What settings have you tried changing on the device?
TanishaS1_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I spoke with HTC yesterday and it appears that the phone has a feature called "High Contrast" that renders everything in black and white. It is under the Settings icon as an ease of use function. Once I turned High Contrast off, everything went back to normal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Krited glad to hear that everything is back up and running! If you ever need any help, we're just a click away! Also check out our Support Page at http://vz.to/1hYsYIP
AshleyS_VZW
Follow us on Twitter @VZWSupport

