My phone cannot connect to any wifi after it has been doing it fine all along. I have tried everything, soft restart, remove and replace sim card, reset to factory settings. It sees the networks fine but cannot connect. argh!!!!! Any suggestions?

[Trader1]

My phone cannot connect to any wifi after it has been doing it fine all along. I have tried everything, soft restart, remove and replace sim card, reset to factory settings. It sees the networks fine but cannot connect. argh!!!!! Any suggestions?

[primortal]

What Windows Phone would this be you're having problems with?

[Trader1]

HTC

[ChiefPopeye]

HTC  what?

also some thoughts. are you having trouble connecting any other devices to this network. can you go somewhere that offers free wifi and connect there or is it still the same issue?

[Trader1]

windows phone8

[Trader1]

I have done that. It sees any and all wifis available but does not connect.

[primortal]

Any error messages displayed when the phone doesn't connect?  Is this a home WiFi?  If so have you rebooted the router?

[Trader1]

The message is Your phone cannot connect to wifi ....

It gives me this message no matter whose wifi it is. And yes, I reset my home network.

[primortal]

Try going to settings an turn off wifi, wait a minute or so and turn it on.  See if it connects.

I know you say you have an HTC, HTC what; they all have specific model names?  Like the Lumia 735, Lumia Icon, Lumia 950; they aren't just Lumia

[Trader1]

I have done that numerous times.

I'm looking for model no. Everything says HTC Windows 8X

[primortal · Accepted solution]

Thanks, that's the model "Windows 8X"

Last resort you can see if the Windows Phone Recovery tool helps, FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA It will reinstall the OS; basically wiping the phone of all its data back to factory reset.

If that doesn't work you might have to get the phone replaced.

[Trader1]

As I said, I have done the factory reset.

[primortal]

I understand that but a factory reset and reinstalling the OS from a reliable source are two different things.  There might be driver corruption or something that a factory reset won't correct.

Read the thread from WindowsCenteral I posted above first and see if anything works.  Then see if you can reinstall via the Windows Phone Recovery Tool; just don't know if you're phone is supported or not.

[primortal]

Take a look at this thread, Windows Central Forums

[Trader1]

Sounds like the same problem with no resolution.

[primortal]

Trader1 wrote:

Sounds like the same problem with no resolution.

So you tried a specific wifi band and no luck and you wifi router firmware is up to date?

If so, than it's a reinstall.

[Trader1]

primortal!!!! Success!!! Thank you. I used the software recovery on my laptop. Awesome

[primortal]

Glad it worked