My phone does not send or receive texts in the past hour
katie101
Enthusiast - Level 2

Every text I have tried to send fails immediately. i have shut the phone off and took the battery out and in. customer service is terrible i can't reach them at all on the phone. calls work fine but texting is completely shot. whats up with this?

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23 Replies
FrancesHolguin

I am having the same problem on the phones on my account. I can still call and access the net tho. seems weird!!!

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katie101
Enthusiast - Level 2

its so annoying and customer service is like non existent

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joekorber
Newbie

one of the phones on my account is having the same problem, will receive or send texts other wise its functioning normal

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Todd_wr
Newbie

I was texting fine til 2:15 EST and all of a sudden I couldn't send any more. Can't get thru to customer service!!!

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johnnypaz
Newbie

yes maybe someone from verizon can shed some light on this?

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katie101
Enthusiast - Level 2

you would think they could. I've been on hold for like 40 minutes with someone and the phone and the person on live chat is also taking forever

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ritchie70
Newbie

Yep, here too. Chicago suburbs, 630 area code, old LG feature phone.

Must be a Verizon outage of some sort but it'd be nice if they told us...

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vzw_customer_support
Customer Service Rep

ritchie70,

Oh no! Let's get these text messages working! Are you still having issues text messaging? If so, are you receiving error messages?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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jesy1977
Newbie

Network is down..texting is down.

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bkcatan
Newbie

same problem, living in ct, wonder if they'll fix it. my mom myself and some friends are having the same issue.

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paulrschuster
Newbie

Yep, same here.  My smart phone seems to send texts OK, but sending texts on both of my sons' basic phones are failing today.  They can receive texts, but not send.  Called Verizon's support line and when thru all of the prompts only to get a busy signal when I finally reached the end of the prompts.

- Paul

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Todd_wr
Newbie

Hmm...that's very interesting. You think they are trying to make everyone go to smart phones?  If that's the case then SCREW THEM!

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vzw_customer_support
Customer Service Rep

paulrschuster,

Text messaging is such an important part of communication these days. Let check out this texting issue. Are your sons still having issues sending text? If so, what type of devices do they have?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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ginjor
Newbie

Same problem here in southern CNY, 607 area code.  Worked fine, then in the middle of a text convo, text messages suddenly were failing.  Gotta love Verizon, their customer service is always top notch - NOT!
!

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xRom4nx
Newbie

Same here in Wisconsin, was wondering myself what was going on....

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amandolin95
Newbie

Same problem near Philadelphia, phone from CT. In the middle of texting convo, all of a sudden messages fail to send. Picture messages and data still work. I'm using a Droid Galaxy Stellar. When can we expect the service to come back?

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vzw_customer_support
Customer Service Rep

Good afternoon, amandolin95!

I want to reach out to you today about your text messages. Are you able to send text messages now without any problems? If you are still having issues please reach back out to us.

KevinR_VZW

Please follow us on Twitter @VZWSupport

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Switchlord
Newbie

Our entire area has no texting with Verizon phones. Albany New York.

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katie101
Enthusiast - Level 2

okay guys heres the deal. i FINALLY got through to someone. service is out in the northeast. they're working on it. if you complain to any person on online chat they will give you a 20$ credit

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ginjor
Newbie

Thanks for the info.  Only problem now is, you can't get on chat!  lol

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