My phone is stuck on the HTC Screen alternating with the Verizon Wireless Screen
jennifertye
Newbie

After attempting an update, in which my phone got stuck for about 30 minutes on step #7, I removed the phone, took out the battery and attempted to reconnect. Now my computer doesn't recognize the device and it's stuck on the HTC screen, alternating with the VW screen. I have removed and replaced the battery 5 times. The phone is completely unusable. Help!

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