My phone was recently updated to 8.1. After the update, when text messages are sent when my phone is off, I no longer receive when my phone is turned on. Is there something in Settings that needs to be changed? I never had this problem before the updat
MetsFanGirl
Newbie

My phone was recently updated to 8.1.  After the update, when text messages are sent when my phone is turned off, they no longer appear when I turn the phone on.  Is there something in Settings that needs to be changed?

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KathyH_VZW
Verizon Employee

Exelsior5,

We want to make sure your messages are working when you need them! It can be annoying to turn off and back on your phone in order for it to work. Let's find a solution to get this going.

I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/amberf_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 and we can get started.

AmberF_VZW

Follow us on Twitter @VZWSupport

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TonyMast
Newbie

Please publicly display answer to this. I have same problem.

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vzw_customer_support
Customer Service Rep

I'll be happy to provide you with a public answer to your concerns Tony. Please share the specific wireless issues you are personally experiencing, and include your phone model, software version, and ZIP code. We will only request a direct message if we must access your account to run diagnostics on your phone.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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TonyMast
Newbie

You can respond private if you want, either way is fine for . Lumia 928, Win 8.1 and 10567. When phone is off if someone sends me a text message I don't receive it. This has been testing with my kids Samsung S6 EDGE,my daughters IPhone 6 and wife's IPHONE 5. They sent me text message while phone is off and I never received the text. The Samsung was successful once out of 3 time test. The IPhone's failed each time.  Thanks

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