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My screen not sensing my touch??? Lumina 928
whitney0001
Newbie
‎09-19-2013 09:40 AM

My phone is not froze it just wont move up from my lock screen. I touch it and try to pull it up but it won't. I just got this phone a week ago, any suggestions?

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Re: My screen not sensing my touch??? Lumina 928
SuzyQ
Super User
Super User
‎09-19-2013 05:47 PM

Was it working before this?  Have you tried powering the phone off (hold the power button till it tells you to,slide down to power off) and then restarting?

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Re: My screen not sensing my touch??? Lumina 928
vzw_customer_support
Customer Support
‎09-21-2013 09:57 AM

whitney0001,

Good thing nothing is too odd for us to tackle head on. Have you tried restarting the phone? If not, please turn it off and power it back on to see if things have changed. And hey, no harm in trying the same method with the phone plugged into a charger. However, if none of those suggestions were to work, please try the alternate reset method http://vz.to/15fBO2J .

EvanO_VZW

Follow us on Twitter @VZWSupport

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