NOKIA LUMIA 822 NOT CHARGING
pattys11801
Newbie

In April 2013, I was advised to upgrade my phone for the FREE Nokia Lumia 822. My husband and I received the identical upgrade. I placed my phone in an Otter Box cover, and we went about, business as usual, for the past year.

Over the past few months, my phone, which has incidentally never been dropped and has always been in the case, stopped charging. My husband was able to get the phone to charge, but only if the port and the cable (which is tethered to the wall) were jiggled. We were able to have the phone charge for the past month and a half. As of two days ago, the phone has completely stopped charging, even with jiggling the cable. At this time, my husband and I are greatly inconvenienced, for I use my phone for several important dealings a day. I now must alternate batteries with my husband, as he will charge his phone, give me his battery, and then charge my battery in his phone. This has been going on for two days, and it is really quite annoying, to say the least.

When I contacted Verizon Wireless Support via telephone, the gentleman on the phone advised me that I must send the phone back, obtain a new one and pay a $200 deductible on my insurance. I'm appalled at this; there are several upgrades to this phone on the market, and to pay $200 (when I pay monthly for this insurance service) out of pocket is a huge inconvenience. I'm amazed that the issues with these ports persists, yet Verizon seems to wish to give these phones away. Do customers mean nothing to Verizon? It galls me that Verizon is looking to charge me for a replacement; I replaced my daughter's iPhone for a $50 deductible. Does this seem correct? Please advise how to fix this issue, and please advise how to address this insurance issue. Thank you.

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5 Replies
Iconic
Newbie

This is a pretty well known problem with the 822. Now, Verizon may pretend to be clueless and perhaps Nokia (Microsoft) too. I went through 10 of this model, on 3 different lines. Out of those 10, 9 had the charging port issue, the 10th was returned for a speaker issue. After contacting Verizon and swapping out phones over and over, the issue was escalated and Nokia was made aware and took over the resolution phase (This was pre Microsoft acquisition.) The issue was also reported by many users on various forums and In my dealings with Nokia, they did admit to being aware of the problems. Of course, as they put it, with a small number of handsets.

Ok, now that I have that out of the way, lets move on to how this was handled, by Nokia, for me. After a lengthy discussion with a support specialist, making her well aware of my history and dissatisfaction with the model, it was agreed that all 3 lines would be swapped out for Lumia 928s. Those 3 phones would be brand new, not refurbished. My only responsibility would be: Package all 3 and use the return label, in the box, and return the 822s to Nokia. Now, I don't want to make this process sound easier than it actually was, but it ended as a viable and much appreciated solution. Be prepared to make it clear that a replacement 822 is not a solution that you can live with. You've seen many users with this issue and you expect the issue to reappear on another 822. Basically, don't give in and stick to your guns about having no desire for another 822. It may not be a fun or short discussion, but if things pan out for you, it may be well worth the hassle. How the Microsoft acquisition of Nokia affects your chances, is anyone's guess. I was put in contact with a person named, Macy. She was tough, but also very customer satisfaction oriented.

Good luck! I hope that they're willing to negotiate some resolution for you, as they did for me. At worst, maybe you'll get a brand new 822; at best, maybe a newer model. If you contact them, please let us know how it worked out for you...

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RJMoody
Newbie

I had the same problem. I had to wrap a rubberband around my phone to keep the mini-usb in just the right position to charge for a couple weeks, and then of course it gave out completely. Rather than pay the high deductable to use my service agreement I bought a wireless charger online for about $15.00 and for another $20.00 I bought a Lumia 822 "charging shell" ...which is just a replacement back for the phone that allows it to charge wirelessly. It was a cheap fix that worked for me. If you decide to go that route, you can find the chargers and charging shells on e-bay or Amazon. I couldn't find them sold as a set, so you'll probably have to buy each part seperately (and yes, you need both). Good luck!

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pattys11801
Newbie

Thanks so much for your response - that’s exactly what I was doing!! (The rubber band solution!) I recently purchased two charging pads - I had considered that, when it first started to give me problems! Neither are equipped with the external receiver (is that the charging shell that you referred to?) - so I guess I’ll be looking for one of those next. I tried charging the phone on the pad, but it doesn’t work. BUT - I took the battery out, and that is charging! So I wonder -- if I leave it alone, will it charge the battery completely?

In any event, I’m going to take your wonderful advice, and look for the charging shell. Thanks again - so glad that I’m not the only one!

Sent from Windows Mail

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primortal
Master - Level 1

I'd reach out to Nokia instead, Phone us - Nokia - USA

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jharris326
Contributor - Level 1

Fair NO WAY!  Legal well it depends on the contract you signed at the time of purchase.  Keep in mind that Verizon is a fan of Android and Apple and if you do not specify a maker they will push those at you.  You specified free or lower cost.  I would bet if it was a free Android they would have done the same thing to you.  It sounds like the USB connector in the phone was forced at some point.  I have 2 822's and both have worked well but at times the USB charging connector has felt tight and since I went through this with a previous phone I know not to force it for any reason.  USB type of connectors can be very good but can be a bit of a pain and you have to be gentle with them.  You might try looking around for a company that repairs phones instead.

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