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Need unlock code to use phone in australia

Hi, I need an unlock code for my verizon branded nokia 928 phone, I purchased this phone brand new from a microsoft store while I was on holidays in the US, however now that I am home in australia I can send mms but Cannot Receive mms pictures, after lots of phone calls I mean LOTS , I have finally spoken to a Nokia Rep and he has experienced this before and said I need to obtain an unlock code from verizon.. even though I was told by the microsoft store sales person that the phone was 100% unlocked,  appearantly it is not, I have never been a customer of Verizon, but if possible could someone help me to get this phone working properly in australia, because I am not a verizon member I am now having trouble talking to anyone that can help me .... can anyone help me here, I cannot even log into the live chat as I am not a verizon customer.. how frustrating. ?.. please heeelp !!!!

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