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Nokia 822 ERROR: Unable to find boot option
bjurstrs
Newbie

My 822 says "Error: Unable to find bootable option. Press any key to shut down"

This happened last night after installing a Verizon update.  The phone worked prior to the update.  The phone quit working solely because of the update from Verizon.  What can be done to fix the phone?

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Correct answers
Re: Nokia 822 ERROR: Unable to find boot option
vzw_customer_support
Customer Support

bjurstrs,

I am so sorry to hear that your device is no longer working after the update. Thanks for trying a factory reset. We should look into replacement options. Please private message us so we can review your account.

LindseyT_VZW

Follow us on Twitter @VZWSupport.

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Re: Nokia 822 ERROR: Unable to find boot option
bjurstrs
Newbie

I have reset the phone and the phone still gives the same message.

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Re: Nokia 822 ERROR: Unable to find boot option
primortal
Master

The phone is DOA and will need to get a replacement.

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Re: Nokia 822 ERROR: Unable to find boot option
vzw_customer_support
Customer Support

bjurstrs,

I am so sorry to hear that your device is no longer working after the update. Thanks for trying a factory reset. We should look into replacement options. Please private message us so we can review your account.

LindseyT_VZW

Follow us on Twitter @VZWSupport.

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Re: Nokia 822 ERROR: Unable to find boot option
vzw_customer_support
Customer Support

Thanks so much for completing that step, bjurstrs.
A replacement is what is needed when the phone still shows this error message after a reset.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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