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Nokia Lumia 822 Hangs On Boot
ReallyMadCustomer

I had not used this phone for a long while.  Plugged in the charging cable and tried to turn it on.  Got the Nokia flash, the Verizon flash and then the low battery image.  It started cycling through the Nokia flash and the low battery image.

Shut the phone down and put in a fully charged battery.  Tried to turn the phone on.  Got the Nokia flash and then a blue screen with a colon and a left parenthesis. Could not shut off the phone.  Pulled battery and tried a different battery -- same thing.

Removed the micro storage card and tried again.  Same thing.

Is there anyway to recover from this?

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Re: Nokia Lumia 822 Hangs On Boot
vzw_customer_support
Customer Support
ReallyMadCustomer, I know I'd be just as concerned if my phone did not power back on fully like normal. You have come to the right place for help. All the steps you have taken are really good steps. If your phone still has not responded, I recommend trying this alternate restart method to see if you can boot into the recovery menu: 

 

https://www.verizonwireless.com/support/knowledge-base-115992/

 

Just follow the instructions to reach the menu, and then choose to restart/reboot. If this does not help you bypass the blue screen, you may want to consider going through with the full factory reset. Please keep us posted.

 

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Nokia Lumia 822 Hangs On Boot
ReallyMadCustomer

That completely reset the phone.  Too bad there isn't any way to recover without deleting everything.

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Re: Nokia Lumia 822 Hangs On Boot
vzw_customer_support
Customer Support

I know it is not easy having to reset your phone ReallyMadCustomer. I know this is the last thing I would want to do, but at this time your phone does need to go through the reset since it is stuck. Have you tried the reset yet?

AmberF_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!t

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Re: Nokia Lumia 822 Hangs On Boot
ReallyMadCustomer

> Have you tried the reset yet?
Yes.  I did it to clear the phone before I trashed it.

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Re: Nokia Lumia 822 Hangs On Boot
vzw_customer_support
Customer Support

We are sorry to hear that you threw away your device, ReallyMadCustomer. If you like, we can look into replacement options for you.

 

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