My phone has been acting up since yesterday afternoon. When I click on phone, email, or texts, it goes to a loading screen and then reverts back to home. It will let me go on facebook or instagram, strangely. The back, home, search buttons and all side buttons are not working. I can restart by holding down power and volume down, but then I still can't do anything. The battery has also been depleting a lot faster than normal the last two days. Should I reset the phone, or is the whole thing just dead?
Sorry to hear that your phone has become so unresponsive! Let's see if we can get that working again. Try removing the battery for 30 seconds and then replace battery and back and power on. Should that trouble still persist then the next step would be a factory reset. This will unfortunately erase the Lumia but at least will make it functional again. Here are the instructions if you need them: http://vz.to/1mq6kLO . Best of luck.
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