Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Nokia Lumia 928 phone lockup after Amer Alert
Gumshoe009
Member

Tonight I had my brand new Lumia 928 (I had just activated this phone 24 hours earlier) sitting on my desk, on but not plugged into anything when all of a sudden I heard three loud tones and I looked at the screen and noted that I received an Amer Alert and a vehicle description.  Before I could even pick up the phone to look closer, the phone dialed on its own (I still had not touched the phone) the party I had last called about thirty minutes earlier.  I apologized to this friend for the accidental call and upon hanging up the phone, the phone locked up with the Amber Alert still on the screen.  I then experienced similar lock-ups to others where the phone would not power down and all functions on the screen were inoperable.  Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone, so I was forced to drive to the local Verizon company store and learned how to reboot the Lumia 928.  Numerous workers there were not complementary to this phone or any other Windows Phone.  It appears Microsoft can add an additional bug to the many they already have with this phone...  Amber Alerts will freeze the phone in a powered condition.

Labels (1)
0 Likes
Re: Nokia Lumia 928 phone lockup after Amer Alert
Gumshoe009
Member

Oops, Amber Alert...

0 Likes
Re: Nokia Lumia 928 phone lockup after Amer Alert
SuzyQ
Sr. Leader
Sr. Leader

I've had my Lumia 928 lock up on me; the key to "unlocking" it seems to be holding down the power button and volume down button simultaneously until the phone restarts, typically 10-15 seconds.

Gumshoe009 wrote:

Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone,

This statement puzzles me - If you have a Verizon phone number and Verizon service... you also have a MyVerizon account.  Temporary password? For what?

0 Likes