Nokia Lumia 928 won't sync Yahoo! e-mail

[rlowe1]

My Nokia Lumia 928 hasn't been able to sync my Yahoo! e-mail for two days now.  I've tried rebooting the phone and uninstalling and reinstalling the e-mail account, with no luck.  Any suggestions?

[vzw_customer_support]

@rlowe1

I want to ensure you're able to retrieve your Yahoo email on your Nokia Lumia 928 again!

Can you confirm the incoming and outgoing server addresses saved in your device for your Yahoo Mail account?  What is showing for the incoming and outgoing ports?  Lastly, do you have the full email address as your user name?

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[rlowe1]

Hello, thank you for your response.

When I look in the Yahoo! mail settings on the phone, I see the following:

User name is my full Yahoo! mail address . . . rebeclowe@yahoo.com.

Incoming email server shows winmo.imap.mail.yahoo.com:993:1

Outgoing (SMTP) email server shows winmo.smtp.mail.yahoo.com:465:1

Underneath the server addresses, there are four boxes, all of them are checked.  They are:1.  outgoing server requires authentication2.  use the same user name and password for sending e-mail3.  require SSL for incoming email4.  require SSL for outgoing email

That's all the information I see.  Hopefully something there provides the clue to the mystery.

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Rebecca Lowe <rebeclowe@yahoo.com>

Sent: Tuesday, May 26, 2015 8:09 PM

Subject: - Nokia Lumia 928 won't sync Yahoo! e-mail

#yiv4580246529 img

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A message from the Verizon Wireless Community

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Nokia Lumia 928 won't sync Yahoo! e-mail

created by Verizon Wireless Customer Support in Nokia Lumia 928 - View the full discussion@rlowe1

I want to ensure you're able to retrieve your Yahoo email on your Nokia Lumia 928 again!

Can you confirm the incoming and outgoing server addresses saved in your device for your Yahoo Mail account?  What is showing for the incoming and outgoing ports?  Lastly, do you have the full email address as your user name?

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Nokia Lumia 928 by email or at Verizon Wireless Community

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