Hello. My name is Ramin and I have a question.
I have Nokia phone with Windows 8.1 and recently accidentally uninstalled some apps from the phone. I have tried to download them from Windows Store but unfortunately they are no longer available for my type of phone. Could you please let me know how can I retrieve these apps and from where?
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I regret any inconvenience this has caused. As I review our resources, the Lumia 930 was not a phone that we offered and we are unable to support further. It would be best to reach out to Microsoft or the developers of the apps to inquire about the availability.
YaleK_VZW
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Hi, Ramiram. Being able to access your favorite apps is definitely something that I would have on my mind as well, so help is here. What is the exact model of the phone? What are the apps in question? Please fill me in with what happens when you search for the application in the Windows Store. How do you back up your apps and content on your device?
AkaneM_VZW
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My phone Model is Nokia Lumia 930 i delete some apps they was Vine Health Fitness adobe reader but now i want to install them back i open windows store and they are not available for my phone i see this apps in store but i dont have option to install them i dont want to make backup i want to install them back
Ramiram,
We want to make sure you can download the apps you need. Let's get a few more details. Do you have the most up to date software on your phone? Do you have the option to see your previous history of what you downloaded? Can you install any apps from the store?
Jenelle_VZW
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I currenty use windows mobile 8.1 yes i can see my previus download history i can install every other apps for example games but i cannot install the apps that i uninstall
I know how important it is to have the applications that you most desire. Have you checked to see if the creator of the application still has a version of that application in the windows store? I double checked on https://www.microsoft.com/en-us/store/appsvnext/windows
and I am not seeing the Vine Fitness application listed anymore. It looks like they are no longer making this app for windows app store anymore, but you can try to download it from their website: https://appadvice.com/app/vine-health-and-fitness/1436319224
Nichole_VZW
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Thank you so much for that you try to help me i open windows store i go to my apps history and i see this apps that i uninstall is there when i open one app i dont have option to install it all apps that i want to install is still exist in store
I regret any inconvenience this has caused. As I review our resources, the Lumia 930 was not a phone that we offered and we are unable to support further. It would be best to reach out to Microsoft or the developers of the apps to inquire about the availability.
YaleK_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I don't have a Windows Phone, but, Windows 10 for computers, there is a Library in the Microsoft Store. In the Library are all of the apps that were installed under the user's account. If there is something similar in Windows Mobile, is the app listed? If so, will it download if you select it?
Yes Windows are the similar on phone as well when i open windows store i go to my apps and show me what i download and install already in phone i see this apps that i want to install there when i click one of them page is open but i dont have option to download i can see only information for this app
If there is no way to download the app from the Library, I would say that the only hope would be to contact the app's creator and see what, if anything, they can do. With Microsoft having shuttered its Mobile division, options will, sadly, be very limited.
One side note: If the 930 uses Verizon Wireless's CDMA network to make & receive voice calls, the phone will need to be replaced by the end of 2019, which is when VZW will be shutting down that network. Only phones that can make & receive voice calls via 4G/LTE and newer networks will be able to be used going forward.
So is there any way to return my apps back on my phone? Without reseting phone
A factory default might work, but, not being able to download it via the Library, has me wondering if the app is no longer available period.
Has the app's creator been contacted? If so, what did they say?
I don't want to do factory reset on my phone I already contact with developers but they didn't help and they don't was helpful
The response from the creator would lead me to say that the app is irretrievable.
but the apps is still exist in store say me this app may is not available in your country or your software is not up to date or is removed from creators
I'm not quite clear on the exact meaning of the third part of the response..."or is removed from creators".
This seems somewhat similar to the Best Buy app. It has been delisted from the Microsoft Store, but, still shows up in my Library. If I download it, it is essentially dead.
Either way, it seems that the only possible way to try to retrieve the app would be to default the phone.
Unless the 930 can send and receive voice calls over 4G/LTE, the phone will need to be replaced by the end of 2019 due to Verizon Wireless will be shutting down the CDMA network at the end of the year.
thank you for your helpful comment yes the aposs are in my library they are delisted from store but still exist in my library but I don't want to default my phone
Understood.
I wouldn't want to try to guess if the app would function properly if it was reloaded. I had hoped that the Best Buy app would be functional, but, it isn't. All of the embedded links are broken. ☹
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