Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon?

[LumiaIconUser]

Tomorrow, August 12, it will be 4 weeks since Nokia announced Cyan/8.1 availability, following on a months-long developer preview program. Although I understand Verizon's need to test this release before giving it to us OTA, it is inexcusable that we have had no communication AT ALL from VZW as to when we can expect to see it.

While I have been using 8.1 (and now 8.1.1) since I got my Icon a few months ago, I would like to have the latest firmware in order to take advantage of all the phone has to offer. At this time, VZW gives the appearance of neither knowing nor caring about delivering this update to us.

If there is a CS rep reading this, I would ask you to refrain from sending us to a non-informative news feed, and instead please work to bring some information here that would actually be helpful.

Thanks.

[primortal]

Why post a new thread on this???

There are plenty to choose from

• When will Windows Phone 8.1 and Cyan Update be released? (Update)
• Microsoft all ready has an update for Windows Phone 8.1 Verizon customers still don't have WP 8.1. U...
• When is the release date for Windows 8.1 update?
• Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)

CS doesn't have the authority to release that information to paying customers.  We have to sit on our hands and wait.

[screechusa]

With the HTC One M8 coming out in 10 days on Verizon with 8.1, I would expect to see the release of 8.1 to all devices within that time frame.  I, too, have been running DP8.1.1 and would like the update as well.  I hope I am not just being optimistic about the HTC release coinciding with the 8.1/Cyan release.

[0ne-of-the-sheep]

I was told by a Red Shirt don't expect to see the update until after the release of the HTC One M8/W8 for windows. Verizon is using this to sell more devices to people looking to upgrade and get the newest phone where you can have it new on the HTC or wait 1 to 2 weeks after the HTC and your older device will feel kinda new with an updated OS. its set to sell more phones that is all they are doing lets see Im due for an upgrade a new device with 8.1 or the Icon with 8 and no word when it will get the 8.1. why would you buy a new phone if your old ($0.0 because you have payed it off) one has all the same OS features as the $200+ one yea new is cool but the HTC is not that ground breaking. VZW wants your money and this is how they go about doing it. Update is done there is just no release date as they want to see the new device kick off the update on VZW. Say what you want I know what I know prove me wrong or delete my post all it will do is prove me right. Long live the WE CAN'T HEAR YOU NOW because we dont care network .

[primortal]

It wouldn't surprise me at all if that the tactic.  A stupid one at best.  It's not like they are going to sell new phones to users that already own a Windows Phone knowing that the update will be released at some time.

Hopefully it's just speculation by a clueless red shirt.

[jnetSYNATK]

HTC One M8 is (removed)compared to Nokia. The quality of HTC hardware has always been (removed).

VERIZON is doing this on purpose. They are purposely withholding the WP 8.1 update so we will go buy a (removed) HTC with 8.1 already loaded.(removed) VERIZON.

Profanity removed to comply with the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

[jharris326]

(removed) they really don't want to release the 8.1 update to the Nokia customers!  I have just today seen an article that has a chat session posted that shows a Verizon rep LYING to a customer.  Oh well guess they can do that.

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

[47seijar]

Why would Verizon want to keep from rolling out 8.1/Cyan to Nokia customers??  Makes no sense. Verizon has nothing to gain by holding it back, and everything to lose (like customers), not to mention a ton of bad publicity.

[rednibkram]

Verizon does have something to gain by not releasing 8.1/Cyan.  Phone sales.  In attempting to gather information regarding the update, I was twice given the "option" to "upgrade my phone to the new HTC."  Verizon is delaying the 8.1/Cyan update for the older models in an attempt to convince us to upgrade to newer models rather than keeping a perfectly good phone with the update.  As if I would ever trade in my Nokia for an HTC!  Really!

Also, the issue should not be "when will we get the update?" but rather "why do iPhone users not have this headache?"  As paying customers who pay the same monthly fee for service as iPhone users do, should be demanding that Verizon provide Microsoft with the same "pre-testing" capability as Apple gets.  If I got on a bus and paid $1 and was allowed to take a seat, yet the next person got on the bus, paid $1 and was told that person had to wait until the seat was tested for safety before they could take a seat, how is this fair?  How is this not discrimination?  This is what we need to file as a complaint with the FCC!  I did and you should too!  We need to change this practice, not only at Verizon, but with ALL U.S. carriers!

[#10]

Cute bus analogy!

It comes down to sales clout.

Apple has clout, Microsoft phones no clout. Microsoft in the computer market yep they have sales clout.

People are not lining up the block for a Windows device, no matter who manufacturers it.

Your accessment of possible device sales versus upgrades may have a load of merit.

I have always stated in any forum be it IOS or Android or Windows the cellular carriers should have nothing to do with updates. Maybe enough complaining will make that a reality.

[#11]

http://www.fiercewireless.com/story/idc-android-ios-squeeze-almost-all-breathing-room-windows-phone-...

Good article at post link above.

[havermeyer]

Ping This.  I had an HTC phone that was not updated past android2.x or something.  Pretty disappointed in all parties to that fiasco, but likely the balance was shared between HTC and Verizon.

I do want the bloody update and I will be sorely angered if it rolls out after the release of the HTC phone.  R U KIDDING ME VERIZON?

[wsmelton]

Well I went through chat with Verizon yesterday and was told by that person that I needed to contact Nokia because the Icon I have should have received an update. I contacted Nokia and was told the update is still in testing with Verizon....someone needs to update their customers because software I need to use for work is only supported on Windows 8.1.

[47seijar]

While I don't want to apologize for Verizon, I will say that I'd rather they test the heck out of it and get it right rather than release some flawed/buggy version to an unsuspecting public. For now we have the Preview for Developers and it's not bad. I do really want the Cyan update, but waiting another week or two is not going to kill me. What would really kill me would be installing some half-baked Cyan update, borking my Lumia Icon, and having to use an old BlackBerry as a spare until a fix was released. Now THAT is a special kind of hell.

[rednibkram]

I really wish Verizon employees would stop getting on here and trying to convince us that somehow Verizon is doing us a favor by taking weeks to test software updates then claiming another "2 weeks won't kill us.". REALLY!  If Verizon is that INCOMPETENT that they can't test one or two phones on their network faster than AT&T can test AND release 3 phones on their network, then they need NEW EMPLOYEES!   Or perhaps a class action lawsuit by Windows Phone and Android users to force Verizon to allow manufacturer direct updates like Apple receives!

[#16]

How many times do I have to tell you that....

NO CLASS ACTIONS ARE ALLOWED PER DECISION OF THE US SUPREME COURT!

and Verizon is not obligated to update any device if they don't want to.

And no as I said before do not work for Verizon and never had.

Good Luck

[LumiaIconUser]

Not sure why you feel so compelled to comment on these threads, but whatever. The minimum "obligation" of Verizon, as I see it, is to simply COMMUNICATE about what is going on. If they said, "hey gang, we are it testing for the next 3 years and we'll release it in 2017," it wouldn't be what we want to hear, but at least it would be information we could act on. The silent treatment and/or pretending no one has even heard of Cyan is what's unacceptable.

OBVIOUSLY Verizon Wireless, as a carrier, works with Microsoft/Nokia on these devices, and OBVIOUSLY Cyan has been released to carriers, Verizon included. So simply tell us what your plan is for rollout, and we can all go on our way and let these discussions get back to more important issues.

[#18]

I comment because I am reading the same thing over and over and over.

It is not a problem with the phone.

Yet an inquiry to when an update is to be forthcoming. In and of its self nothing wrong with that.

But, the theme seems to be its blame Verizon and threaten to leave, file FCC complaints, want class action lawsuits etc.

You seem like a reasonable poster. I think you understand. Just go and look at some of these other threads not only on this so called update, but the Android updates as well.

It will arrive when it arrives and if it never arrives there is nothing that can be done to force Verizon to push them out.

Good Luck

[rcschnoor]

LumiaIconUser wrote:

If they said, "hey gang, we are it testing for the next 3 years and we'll release it in 2017," it wouldn't be what we want to hear, but at least it would be information we could act on.

That may be, but also KNOWING that Verizon DOES NOT relay information about updates BEFORE they are ready to be pushed to the phone is ALSO information you can act upon. If you see another provider with the update you want, simply move to that carrier if it is so important to you.

Verizon has NEVER provided status information about OS updates UNTIL the dissemination of the update is imminent and it is doubtful that it ever will. That seems to be information you can act upon, too.

If having timely updates is important AND knowing the status/timeline of those updates is important, Verizon is not necessarily the carrier for you.

[primortal]

rcschnoor wrote:

That may be, but also KNOWING that Verizon DOES NOT relay information about updates BEFORE they are ready to be pushed to the phone is ALSO information you can act upon. If you see another provider with the update you want, simply move to that carrier if it is so important to you.

Really what person would pay an ETF to move to another carrier because they released an updated first?  People most likely would leave over lack of communication and seeing competitors doing a better job at rolling out updates.

In all reality people move to other carriers because of devices and not because of their software update schedules.  Communications goes a long way.  The is more harm staying quite than announcing an estimate time frame.

[#21]

The key phrase he said was " If you see another provider with the update you want, simply move to that carrier if it is so important to you".

Not that you have to but only if you thought the update was important to you.

As you can tell customers threaten to leave on almost any thread be it because of a lack of an update, or because the update caused problems to the device.

Verizon cannot win in any situation.