Non-stop vibration
Krystal1584
Newbie

I have a Samsung gusto flip phone all of  sudden it starts vibrating non-stop even when I turn the phone off when I take the battery out it stops but if I hook a charger to it without the battery in it still vibrates how can I get it to stop vibrating????

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. We want to make sure this is fixed for you. When did this first start? Is there any damage to the device? Is the issue still occurring? If the issue has not stopped, you can try doing a Master Reset. Follow this link to see how this is done, https://www.verizonwireless.com/support/knowledge-base-56634/.

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!   

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Sharont772
Newbie

That did not work.  Is it the battery or my phone

 

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vzw_customer_support
Customer Service Rep

We would need to troubleshot the device it's self. Is the device completely up to date? Is there any physical or liquid damage? GenevieveB_VZW

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