Opening Screen on Samsung Core Prime

Since the latest system update on my wife's Samsung Core Prime device, whenever she tries to turn it on, the opening screen won'the stay on for more than a few seconds. I have gone through every setup screen, and cannot find a solution. Any suggestions, or is this a bug that needs fixing?

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Re: Opening Screen on Samsung Core Prime
Customer Service Rep

BobbyPete, this is very odd behavior. I am so very sorry that your wife is having the trouble. I can imagine how frustrating this may be. Let’s see about getting the phone up and running. Can you please try the following Please keep us posted on this goes.

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