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Our cell phones keep dropping calls in area code 23141. Is the cell tower out or something?
miracleworker
Newbie
‎01-31-2015 06:17 PM

Both cell phones are dropping most all calls today in area code 23141.  Is the cell tower out or something?  We have never experienced this type of problem before.

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rtiffin
Contributor - Level 3
‎01-31-2015 06:41 PM

Hi miraleworker.. it is Robie again.. just marking this post so everyone else know it has been worked... service in this Charles City Virginia area and surrounding is experiencing a service outage due to the strom.. this has been verified by myself directly with Verizon. and technicians are working on getting this resolved...

thank you again Miraleworker

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GalaxyClass
Master - Level 1
‎01-31-2015 06:43 PM

It may be cause by weather simply giving you poor signal quality. Wait a bit to see if there is improvement and you can check with others in your area to see if they are having the same problem.  

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rtiffin
Contributor - Level 3
In response to GalaxyClass
‎01-31-2015 06:54 PM

GalaxyClass I have confirmed with Verizon there is a outage in the Charles City, VA and surrounding areas.. along with one in Colorado.. they do have technicians out working on this and will continue until all is up and operating again...

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GalaxyClass
Master - Level 1
In response to rtiffin
‎01-31-2015 06:58 PM

I had a feeling it was weather related, but a big thank you for that check...nice job rtiffin.

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rtiffin
Contributor - Level 3
In response to GalaxyClass
‎01-31-2015 07:07 PM

thank you GalaxyClass.. I also did a post to the community forum...hoping others will see it ... it was confirmed with Verizon.. so I am working thru the posts and trying to update...

Colorado is down too in some areas

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jrc2015
Enthusiast - Level 2
In response to GalaxyClass
‎02-01-2015 11:29 AM

It was not weather related.  Beautiful sunny day 1/31/15.

Are you a Verizon employee?

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GalaxyClass
Master - Level 1
In response to jrc2015
‎02-01-2015 12:31 PM

No, a Verizon customer and forum member like yourself. Weather related can be a sunny day ,windy and clear ,rain or dry. Why ? because the problem or multi problems can be cause by a past weather condition or a present condition. Such as water in a cable or feedline or an antenna that was blown out of aim point by a wind gust, temperature problem (both hot & cold) electrical outage and more. A tower crew can't climb unless all condition are safe at the tower site, so most customers not working in or trained in this field find it someone hard to understand the term "weather related". Hope this helps to clear things up .  thank you for your reply.

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jrc2015
Enthusiast - Level 2
‎02-01-2015 11:26 AM

Mine went out around 1200 1/31/15 and remains out.  Verizon nothing but double talk with regard to resolution.

TOTALLY UNACCEPTABLE.   Please advise status of the alleged repair crew, or if you've simply elected to drop service to what appears to be several thousand customers in Eastern VA.

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rtiffin
Contributor - Level 3
In response to jrc2015
‎02-01-2015 03:58 PM

jrc2015

I am sorry you are still having issues with your service.. the information I posted advised all that there was a large area of outage in the  Charles City, VA area and surrounding .. the zip code listed on the original post is approximately 16 mi and would be included ..THIS information did come directly from a Verizon Representative

since we are unable to access directly into a customers record.. there is no way we can gather more information ... but I can advise you that if you go to the top of this page where you account information can be accessed you can contact a representative of Verizon that has access to your records and get additional information on the status..

I hope you service is reestablished soon..

Have a nice evening..

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jrc2015
Enthusiast - Level 2
In response to rtiffin
‎02-01-2015 08:16 PM

Back briefly, out again.  Checking new carriers tomorrow.  No feedback from Verizon.  Hope it costs them heavily in terms of return  customers.

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GalaxyClass
Master - Level 1
In response to jrc2015
‎02-01-2015 08:29 PM

I would reconsider before making a move as this type of problem can and does happen each day with any carrier. Also keep in mind that any carrier with this type of problem has already lost $$ in data/ minute use and labor. This is not what they want any more than you do. But it's your call and I do understand where your coming from on this, we all want service. hope all works out ok.

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rtiffin
Contributor - Level 3
In response to jrc2015
‎02-01-2015 09:00 PM

jrc2015 please also note that all major cellular companies use each others towers.. the problem with service outages can and are involving numerous towers ...those that belong (or Might belong) to Verizon along with the other major carriers..

with that stated I am asking HOW did you attempt to contact Verizon directly,, did you call the 800 number,, did you go directly to one of the retail stores where you can work directly one on one with a representative ,, did you use the chat link found at the to of this page under My Verizon ???

you continue to state no feedback from Verizon .. I understand your frustration but I am unable to assist without knowing what steps you have taken other then the community forum..