Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Phone couldn't update and is now freezing
MCKENA404DEB
Member

My phone tried to update and couldn't, but since then, it freezes all the time.  I keep trying the soft reset, but it still continues to freeze.  Please assist and or if additional info is needed.  Thank you much.

Labels (1)
0 Likes
Re: Phone couldn't update and is now freezing
Ann154
Expert
Expert

What is the update for?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Phone couldn't update and is now freezing
vzw_customer_support
Customer Support

MCKENA404DEB,

Having a working device is essential. We appreciate all of your efforts in this matter and we are here to find you the best solution. Can you please review the memory availability on your device? Please follow this link to do so http://vz.to/2tm5smC and share your results.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance

0 Likes