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Phone freezes and has to be reset
Jfschleich
Member

Had my 8x for 3 days and have had it locked up a dozen times.  I have to hold the power button down to recycle the phone.  Anyone else have this issue?

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Re: Phone freezes and has to be reset
_yankees_
Novice

You might have a dud. My first 8x, the battery died out completely within 24 hours of having the phone. I say just take it back and get a new one. Your phone is way too new to have those issues

Re: Phone freezes and has to be reset
drichter
Novice

This definitely sounds like a hardware issue. Any software problems will be solved soon though with the Portico Update. WP8 is a very smooth OS so this behavior is odd.

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Re: Phone freezes and has to be reset
vzw_customer_support
Customer Support

That's no good Jfschleich! I know how important it is to have a reliable device! Are you still having difficulties? How often are you power cycling the device? Is there a specific task you are completing when this happens? Have you tried connecting it to the charger when this happens?

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: Phone freezes and has to be reset
mayno71
Member

maybe if he had the 8x portico update, he'd be ok. oh wait, none of have that yet even though AT&T and T-mobile have had it for almost 2 months. Smiley Sad

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