Phone screen not lighting up?

[doctorcatfish]

I have an LG Extravert, prepaid. For the past month or two, I have had a lot of difficulty with the screen. It often does not light up. It lights up, but nothing displays, and it often shows up in negative, or backwards, or fades away. I have been trying for an hour and a half to get it to light up, without success. If I can't fix this or I have to get it repaired, I'll have to buy a whole new device, somebody help!

[vzw_customer_support · Accepted solution]

Hello Doctorcatfish

I'm so sorry your having screen issues with your Extravert. I'm not showing any known issues with the screen on that device. We may need to troubleshoot it further to get to the root cause. Please call our prepaid team at 888-294-6804. I'm sure they can get to the bottom of this.

JoeL_VZW
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