Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
Phone screen not lighting up?
doctorcatfish
Newbie
‎12-08-2013 12:17 AM

I have an LG Extravert, prepaid. For the past month or two, I have had a lot of difficulty with the screen. It often does not light up. It lights up, but nothing displays, and it often shows up in negative, or backwards, or fades away. I have been trying for an hour and a half to get it to light up, without success. If I can't fix this or I have to get it repaired, I'll have to buy a whole new device, somebody help!Smiley Sad

Labels (1)
Labels
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: Phone screen not lighting up?
vzw_customer_support
Customer Support
‎12-10-2013 09:25 AM

Hello Doctorcatfish

I'm so sorry your having screen issues with your Extravert. I'm not showing any known issues with the screen on that device. We may need to troubleshoot it further to get to the root cause. Please call our prepaid team at 888-294-6804. I'm sure they can get to the bottom of this.

JoeL_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Reply
1 Reply
Correct answers are available for this post. Jump to solution.
Re: Phone screen not lighting up?
vzw_customer_support
Customer Support
‎12-10-2013 09:25 AM

Hello Doctorcatfish

I'm so sorry your having screen issues with your Extravert. I'm not showing any known issues with the screen on that device. We may need to troubleshoot it further to get to the root cause. Please call our prepaid team at 888-294-6804. I'm sure they can get to the bottom of this.

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply