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Picture text

FOr some reason my window 8 will not receive pic text....Any suggestions.

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Re: Picture text
Customer Support

Hey Thetruekid!

Keeping you in the loop with picture messaging friends and family is important, so yes, I've got plenty of suggestions to make sure you get up and running right away.

Now, I do want to start with just a few questions to better plot a course of action for troubleshooting. First, has it always been like this? Any issues with data (as picture message transmit over data)? And are you using a third party messaging app (you may wish to delete and use the stock app if so)? Finally, what shows up if no picture message? In the meantime, please delete old message threads, turn off your phone, pull the SIM, reinsert the SIM, power back on, and try sending a picture message to yourself. I look forward to hearing back.


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