CharleneS, I'm sorry your having issues with Mobile E-mail. I understand how frustrating this can be because text and e-mail are used just as much as voice calls. I have listed steps below to remove the mobile e-mail application and how to re-add it. Always power cycle your device periodically.
Steps to remove mobile e-mail:
From the main screen, select Menu.
Select Media Center (Get It Now).
Select Browse & Download (Tools on the Go).Select Mobile E-mail then select Options.
Select Remove / Erase / Cancel Subscription.
Select Yes.
Steps to downloading mobile e-mail:
From the main screen, select Menu.
Select Media Center (Get It Now).
Select Browse & Download (Tools on the Go).
Select Get New Applications.
Select Mobile E-mail.
Select the purchase option.
If prompted, select Yes to start the download.
If prompted, select Yes. On some touch screen phones, touch the screen to continue.
To continue the installation, review the Terms of Use, then select Accept.
Select an e-mail provider, then choose Select. If prompted, review the Terms of Use for the e-mail provider, then select Accept.
Enter the username and password, then select Sign In. Username and password are case sensitive.
Please keep me and the community posted with the status of your issue.
KinquanaH_VZW
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