Profile recovery on the HTC Win8X

[Bree22]

I have a new win8x phone to replace my old win8x phone that quit recognizing the charger. 

Syncing Contacts was easy and so was recovering pictures from sky drive, as well as putting back some songs from iTunes.

My question is:  Can I recover my the win8 profile?  as in...All the apps I had downloaded, the way I had the screen set up, etc?  I was under the impression that this should have been saved somewhere, but I'm not sure how to recover it or where to go to find a guide for it.  Most guides I've found are just basic user info. 

Thank you for your time.  

[vzw_customer_support]

Hi Bree22,

Thanks for the inquiry today. My apologies that you may be having issues with your device. I understand the importance of rectifying this issue ASAP. I do apologize that your profile is ineligible to be recovered. The Sky Drive does store pictures, contacts, and media. I do apologize the the screen setup is not recoverable. You will need to customize your new device according to your desired theme. Please keep us posted if you have any additional questions, thanks!

MatthewS_VZW
VZW Support
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