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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Purchased two weeks ago
jcarme02
Newbie

I purchased this device two weeks ago and it has frozen for 3+ hours for a second time in three days. I was on hold with "customer service" for over an hour to try to exchange my device for one that works properly but was just disconnected.... Again. So now do I not only have an issue with a phone I just purchased, but now there is an issue with even being able to get a hold of anyone to do anything about it. All that happens is I keep getting transferred to different departments then eventually disconnected. Thank you Verizon for taking my money for your service and not investing in quality customer service practices.

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Re: Purchased two weeks ago
Snn5
Legend

You might try the Contact Us link on My Verizon.  Choose Live Chat.  That is the easiest method.