I purchased this device two weeks ago and it has frozen for 3+ hours for a second time in three days. I was on hold with "customer service" for over an hour to try to exchange my device for one that works properly but was just disconnected.... Again. So now do I not only have an issue with a phone I just purchased, but now there is an issue with even being able to get a hold of anyone to do anything about it. All that happens is I keep getting transferred to different departments then eventually disconnected. Thank you Verizon for taking my money for your service and not investing in quality customer service practices.