Samsung Convoy 2 delayed answering

[Goofus24]

recently got a Samsung Convoy 2 and am having some issues. The main thing is that if someone calls me, there is a 4 to 5 second delay before it actually connects and they can hear me. So most of the time I say "hello" and they didn't hear me because it hadn't connected and they miss what ever I said. I noticed that the screen also has a delay (as far as the time of the call starting up). Anybody have this issue and does anybody know how to fix that?

[frichie68]

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@Goofus24 wrote:

recently got a Samsung Convoy 2 and am having some issues. The main thing is that if someone calls me, there is a 4 to 5 second delay before it actually connects and they can hear me. So most of the time I say "hello" and they didn't hear me because it hadn't connected and they miss what ever I said. I noticed that the screen also has a delay (as far as the time of the call starting up). Anybody have this issue and does anybody know how to fix that?

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I have the same problem with a Convoy 4, delay when receiving calls, caller does not hear my calls or voice. Since it is an older phone, Verizon is more into selling new phones than fixing existing problems. I have seen several people with the same problem on the web-but never an answer. WE are being phased out & Verizon doesn't really care. 

[boringusername]

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@frichie68 wrote:

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@Goofus24 wrote:

recently got a Samsung Convoy 2 and am having some issues. The main thing is that if someone calls me, there is a 4 to 5 second delay before it actually connects and they can hear me. So most of the time I say "hello" and they didn't hear me because it hadn't connected and they miss what ever I said. I noticed that the screen also has a delay (as far as the time of the call starting up). Anybody have this issue and does anybody know how to fix that?

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I have the same problem with a Convoy 4, delay when receiving calls, caller does not hear my **bleep** had no fix either. Since it is an older phone, Verizon is more into selling new phones than fixing existing problems. I have seen several people with the same problem on the web-but never an answer. WE are being phased out & Verizon doesn't really care. 

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A) Verizon didn't make the phone so it's not Verizon problem to fix

B) that phone will no longer do that, so you might as well upgrade.

[frichie68]

The "bleep" is where Verizon shortened (censored?) the details of the problem(S). The OTHER problem, also a delay, occurs when replying to questions with the keypad-like voice mail, "Press 7 to delete message", 1st press 7 doesn't register. You may think this is amusing, I assure you it is not. 

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@boringusername wrote:

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@frichie68 wrote:

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@Goofus24 wrote:

recently got a Samsung Convoy 2 and am having some issues. The main thing is that if someone calls me, there is a 4 to 5 second delay before it actually connects and they can hear me. So most of the time I say "hello" and they didn't hear me because it hadn't connected and they miss what ever I said. I noticed that the screen also has a delay (as far as the time of the call starting up). Anybody have this issue and does anybody know how to fix that?

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I have the same problem with a Convoy 4, delay when receiving calls, caller does not hear my **bleep** had no fix either. Since it is an older phone, Verizon is more into selling new phones than fixing existing problems. I have seen several people with the same problem on the web-but never an answer. WE are being phased out & Verizon doesn't really care. 

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A) Verizon didn't make the phone so it's not Verizon problem to fix

B) that phone will no longer **bleep**, so you might as well upgrade.

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[vzw_customer_support]

Hello frichie68,

We care about all of our customers. I would be concerned too if I were having any problems with my phone. What exactly is going on when you receive a call? Is no one able to hear you on a call at all anymore? When did the problems with your voicemail begin?

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!