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Samsung Convoy backlight(front) screen always on

My wife has a Samsung Convoy and even though we set the timeout for her backlight(front) screen to 7 seconds it stays on all the time. I think it is one of the contributors lately of her phone battery draining. I don't want to reset the phone if I don't have to. Seems like there is a lot of chatter on the web about folks having this problem but I really can't find a definitive answer on how/if they fixed the problem. I did do a software update on her phone today and that didn't help either which is making me doubt even more the reset will work. Has anyone out there got a silver bullet fix short of resetting the phone (or getting a new one :-))?

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