The open apps soft key/button does not work on my BRAND NEW PHONE. Samsung Galaxy Core prime. I refuse to pay $35 restocking fee for a phone that the features DO NOT work properly. Is there a fix for this? Or do I have to hassle with exchanging it for a phone that works the way it should? I have restarted the phone several times and have taken the battery out to try to reboot it that way.
We want you to be happy with your new device. Do you currently have a screen protector on your device?
EstebanP_VZW
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