Samsung Gusto 2 turns itself off

[MeInCove]

Verizon: Do you have a fix for this?

[vzw_customer_support]

MeInCove,

Let's ensure your phone stays on, when do you see this happening? Does this happen when you are texting or on calls?

KarenC_VZW
Follow us on Twitter @VZWSupport

[MeInCove]

I think these folks did a great job of documenting the problem: https://community.verizonwireless.com/thread/707615?start=0 <https://community.verizonwireless.com/thread/707615?start=0&tstart=0> &tstart=0

I just concur that the phone randomly powers itself down as it has been reported since 2011. No problem when in use… Just when idle. Most often when phone is resting on a table or desk it will power itself off.

[MeInCove]

Any updates?

[vzw_customer_support]

MeInCove we'll get you up and running! Does the battery show that it's low when this occurs?


AshleyS_VZW
Follow us on Twitter @VZWSupport

[MeInCove]

No. Because of the other documented problems from other folks since 2011… It might be useful to find out the resolutions from the folks who have reported the same problems since 2011. I believe this phone is defective.

[MeInCove]

I appreciate you changing my phone-upgrade date to current. But I’m not in the position to pay $30.00 to solve the problem with my Verizon phone. I request a waiver for the $30.00 charge.

[Ann154]

The upgrade fee isn't going to be waived.

[MeInCove]

Okay… We’ll just have to wait and hear the outcome of the BBB complaint.

[MeInCove]

Fortunately for me… Someone else at Verizon disagrees. J

[MeInCove]

Fee waived.

[Ann154]

Good for you. Don't expect it hhappening again the next time.

[MeInCove]

Okay… We’ll just have to wait and hear the outcome of the BBB complaint.

[MeInCove]

I’ve ask for some help from the BBB folks – Case # [removed].  So that this thread doesn’t dead-end.  Thanks!

Case number removed as required by the

Message edited by: Admin Moderator

[MeInCove]

Desired Outcome/Settlement

I request a replacement phone - Verizon LG Revere 3.

[MeInCove]

What timeframe should I expect for this?

[narntek]

If you use a promo code each time when you upgrade, there is usually one to waive the 30$ upgrade fee on certain devices, excluding Android's and iPhones

[MeInCove]

I agree Hunter… I have had the upgrade fee waived in the past too.

[narntek]

What phone did you end up choosing?

[MeInCove]

Another basic-phone… LG Revere® 3

[narntek]

Those phones are awesome! Back when the GZONE Rock was popular, I had the first one and washed it in the washer believe or not, not once, but twice. It still works to this day and is my backup phone! If I had to go back to a basic type of phone, it's definitely one I would pick