Only you can see your real name, BassetMom - everyone else sees your screen name. It threw me, too! 
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My new Samsung Gusto 3 keeps rebooting. It looks like it's trying to make a data connection (the data indicator turns on and the "S" icon shows).
Why is it doing this?
This is not how we want your new Gusto working. Has it been like this since you activated it? Does it continue if you remove the battery from the back for a few minutes? This link shows you how: http://vz.to/1gQGt1T
ChristinaM_VZW
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I first activated the phone 3 days ago.
I’ve removed the battery for a few minutes a couple of times. The problem seems to go away for a little while. Then starts up again.
I’ve also reactivated the phone using *22898
Mostly, the phone is just sitting on my desk – I’m not doing anything when this happens. I just see the Verizon logo on my screen like it’s booting up and then the phone returns to the home screen. When I open up the phone, it is showing the data connection active icon. The “S” icon is also showing. I don’t have anything set. The GPS is set to 911.
It has also happened while I am doing something on the phone, cutting off whatever it was I was doing.
????
CGarland,thanks for those details. Does your phone have any physical or liquid damage?
LasinaH_VZW
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The phone is brand new out-of-the box as of 7/20/15. I’ve barely used it. It mostly just sits on my desk…
Thanks for your attention!
CGarland, thanks for those detail. Have you charged the phone to full capacity since you've had it?
LasinaH_VZW
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Yes, I’ve charged it fully several times.
That issue is of great concern CGarland especially if it's not connecting to anything in particular such as Backup Assistant or a similar service. I also couldn't find any similar reports of this issue happening with other Gusto 3 devices. At this point, we'd definitely recommend returning it while its still within the 14-day return period as defective. This will ensure there is no restocking fee.
EbonyR_VZW
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Thank you for your help.
I have returned the phone for another which works fine!
I apologize for the inconvenience, let's get to the bottom of this. Do you have Pre-Paid or Post-Pay service with us?
AyaniB_VZW
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I have prepaid
Hello CGarland!
Prepaid is great, too. The prepaid group can assist you best; we handle postpaid accounts here. Prepaid: 888-294-6804, #4,6,4 for a live agent.
LauraD_VZW
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This has nothing to do with Pre-Paid or Post-Paid.
I have a Post-Paid account and I have the same problem.
I bought a second gusto 2 phone and it worked for a short while and the same problem reoccurred.
It might be a virus which got into the contact list. Once Backup Assistant synced the contacts to my new phone, a short while later the rebooting problem occurred.
Before I received the new Gusto 2 phone I used an old Nokia phone which didn’t have Backup Assistant and therefore no problem occurred.
We have 3 Gusto 2 phones in our Family Plan and it is only happening to 1 account
I wish Verizon would take this problem seriously
Arthu, I believe you might be right about the virus. I purchased a third Gusto 3, but this time I got it from a different store. I kept it completely separate from the other two; I didn't use Backup Assistant, or transfer my remaining time to the new phone. Three weeks later the new phone is still perfect - it has not cycled ONCE.
Mine is doing this same thing with the (s) constantly restarting
It's not connected to backup assistance or anything I've hard reset it 10 times atleast
My experience is similar to Indiana632. It makes you wonder if there was a batch problem with those phones. The first and second units were purchased from a Verizon affiliate store in September. The third was from Wal-Mart. The Wal-Mart phone has not had any trouble. If you notice, there's a USB connector, but it doesn't go anywhere, it's just used for charging. Any software changes would have to be done through the phone system. At the Verizon store, they also did a hard reset on the first phone, but it didn't change anything. OPEN ISSUE.
Minigram16, we don't want this to be a constant problem for you. What steps are you taking to reset your handset? Are you powering the device down and briefly removing the battery from it?
For more device support, click http://www.verizonwireless.com/support/
LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It’s doing it again! The new phone I got is now rebooting itself over and over again same as the old one! What’s going on?
I got the new phone yesterday and it worked fine. Last night, I turned it off and this morning charged it up fully. After the charging, the phone started doing the reboot dance again! I don’t understand. nce it reboots, the phone shows an active data connection for a few moments. If I try and do something on the phone it tells me that I can’t do it during an active call.
What’s going on?
I purchased a flip phone for simplicity and economy. I have been dealing with the phone powering on and off continuously until battery drained. Says it is in a call. I think Backup Assistant has a virus, or the software has a problem. I have called Verizon 3 times, and they told me it was the phone, and I do not believe them. I see there are pages of complaints about this problem. I can only assume by Verizon's lack of effort to reach a resolution to this very serious problem, they are trying to frustrate us into buying a new phone and upgrade our plans. I AM READY TO SWITCH CARRIERS and I'll bet a lot of people out there are about to do the same thing! PLEASE FIX THIS PROBLEM OR DEAL WITH BBB COMPLAINT and Class-Action Lawsuit!!!!!
Why are you displaying my real name when I entered a screen name?????
Only you can see your real name, BassetMom - everyone else sees your screen name. It threw me, too!
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