Samsung Gusto 3 keeps rebooting
CGarland
Newbie

My new Samsung Gusto 3 keeps rebooting.  It looks like it's trying to make a data connection (the data indicator turns on and the "S" icon shows).

Why is it doing this?

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SuzyQ
Community Leader
Community Leader

I see BassetMom as your name; only you see your real name.

BassetMom
Enthusiast - Level 1

Thank you SuzyQ.  I have an update to my problem.  This problem is in the Gusto 3 itself.  I purchased my 2 defective phones at Family Dollar.  I had an old Gusto, and fired that up in place of Gusto 3, and VOILA!  THE PROBLEM WENT AWAY!  I have ordered 2 Samsung Convoy phones, and no longer will buy phones from a discount outlet.  Lesson learned.  I was about to switch carriers!  Lucky you, Verizon.  I will continue to use your services.

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vzw_customer_support
Customer Service Rep
BassetMom,

We certainly know the importance of having a properly working phone now a days. It concerns me you have been having so many issues with yours. We do want to get to the bottom of this for you. What troubleshooting steps have you already done with our tech support team? Any resets: http://vz.to/1ZdbfAV Was your Gusto 3 replaced at all?


ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Arthu
Newbie

This has nothing to do with Pre-Paid or Post-Paid.

I have a Post-Paid account and I have the same problem.

I bought a second gusto 2 phone and it worked for a short while and the same problem reoccurred.

It might be a virus which got into the contact list. Once Backup Assistant synced the contacts to my new phone, a short while later the rebooting problem occurred.

Before I received the new Gusto 2 phone I used an old Nokia phone which didn’t have Backup Assistant and therefore no problem occurred.

We have 3 Gusto 2 phones in our Family Plan and it is only happening to 1 account

I wish Verizon would take this problem seriously

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Gregm425
Newbie

This has been happening for about a month on my phone as well, starts rebooting at almost exactly 6pm pst each day and does it until some point in middle of night, never happens during the daytime. clearly something verizon is doing.

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CGarland
Newbie

My new replacement phone started doing it again (as I have mentioned). Then it stopped doing it for several days. Now it’s doing it again! What’s up?

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vzw_customer_support
Customer Service Rep

That is not the experience that we want you to have. Do you notice when this happens? Is it after a call or when you have the phone open and then close it?


AllisonC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CGarland
Newbie

It happens anytime. It just starts rebooting while sitting on my desk. Doesn’t matter if it’s charged or not. Open or closed. While I’m talking or texting. After it reboots it shows an active data connection. If I try something on the phone, it tells me it can’t be done while a call is in progress…

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vzw_customer_support
Customer Service Rep

That does not sound good at all, CGarland. Are you with prepaid or post paid? Have you stopped at a corporate store to get this looked at?


AllisonC_VZW
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MLHenry
Newbie

I currently have 5 of these phones that we have been having the same issues with since the end of July. Was there a firmware update pushed to the devices around this time?

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CGarland
Newbie

I'm on my third phone and it seems to be behaving itself.  All three phones were purchased in the same place, a week apart each time.  I noticed they had restocked when I went back for the third time...

A bad batch perhaps?

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Jamsshort
Newbie

I have had the same issue with my gusto 3. I just traded up, from that phone to a galaxy s5. And had no more rebooting problems. To more though, it seems like ass problem with that type of phone, and because of it I will never get another gusto 3.

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vzw_customer_support
Customer Service Rep

MLHenry, we definitely want to make sure that your phones are working optimally. Regarding software versions, there has only been one update available on this model. If you go to Menu > Settings > Phone Info > My Number > SW/HW Version you will be able to see the SW version.


If you scroll to Software Update, you can view and see if there is a new version available.


Are you noticing any patterns with your devices and the restarts? Especially amongst all the phones?


NicandroN_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MLHenry
Newbie

All the phones have the same SW/HW version B311V.NB2

When I do a check for updates that phone reboots so I am unable to confirm if there are updates available.

There is no pattern they can be idle or you can be on a call.

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vzw_customer_support
Customer Service Rep

I want to do everything possible to get your phones working again. We do have a few options for troubleshooting this model of phone. You can find these steps here. Once you have done them, can you let me know the results? http://spr.ly/6584BHeYI
BryanS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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wahbiam
Newbie

I just went through all the posts and followed the troubleshooting thread in the link but this did not resolve my problem.

I've bought my phone on August 25th. It's prepaid. It keeps rebooting all the time, draining the battary, including when I'm making calls!

Please help if you could.

Can I return it and have it for full-refund and replaced by a new smart phone with post-paid plan?

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vzw_customer_support
Customer Service Rep

That's quite a brand new phone to start expeirencing difficulites wahbiam. I appreciate all the troubleshooting steps you have taken thus far. I regret to inform we do not have access to pre-paid devices or return details. You may reach our Pre-Paid Customer Service Team at 888-294-6804. They will be able to advise if we missed any troubleshooting steps and discuss return or replacement options.



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Arthu
Newbie

This has nothing to do with Pre-Paid or Post-Paid.

I have a Post-Paid account and I have the same problem.

I bought a second gusto 2 phone and it worked for a short while and the same problem reoccurred.

It might be a virus which got into the contact list. Once Backup Assistant synced the contacts to my new phone, a short while later the rebooting problem occurred.

Before I received the new Gusto 2 phone I used an old Nokia phone which didn’t have Backup Assistant and therefore no problem occurred.

We have 3 Gusto 2 phones in our Family Plan and it is only happening to 1 account

I wish Verizon would take this problem seriously

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piazink
Newbie

My Samsung 2 does the same, so this may not be a model-specific problem.  I, too, have tried the fixes suggested in subsequent posts...to no avail. 

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mogazee
Newbie

I have been experiencing exactly same problem with one gusto 3 and two gusto 2 phones. Any solution so far?

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vzw_customer_support
Customer Service Rep

We want to make sure that all options are well exhausted to help resolve the issue that you are currently facing with your devices power cycling themselves. Do you have a Prepay or Postpay account through Verizon Wireless?


HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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