Samsung Intensity 3 Out of Memory
JS2013
Newbie

Have a Samsung Intensity 3 and it is telling me it is out of memory and I can't send pictures.  Even after getting rid of my pictures to my home computer the message still is there.  What do I do?

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19 Replies
Maco70
Newbie

"Your phone has reached the maximum number of files. Please remove applications and/or files to clear space."

That whole thing? I get the same message. I have no files or apps on the phone, and I have even emptied my call history and old texts.

I know this has to do with Back Up Assistant (which cannot be removed from this particular phone). So what gives?

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redtillman
Enthusiast - Level 2

My Samsung intensity 2 started giving me the same message your phone has reached the maximum number of files etc. and I have no new apps and deleted all messages and history.  WHAT GIVES?

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redtillman
Enthusiast - Level 2

called customer service,   do a *228  when message comes on press 1 to reprogram you phone... worked for me

Blavers
Enthusiast - Level 1

*228 then "1" also worked for me.

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vzw_customer_support
Customer Service Rep

JS2013, no worries. You're not yet out of steps that we can try to resolve this issue. We recommend that you delete all "unwanted" text messages, pictures, videos, call logs, and applications. Once you have cleaned your device out, you will need to power it off/on to soft reset it and try to send another picture message. Keep us posted. We're here to further assist you if needed.

Lasina_VZW
Follow us on Twitter @VZWSupport

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redtillman
Enthusiast - Level 2

With a chat with Heidi one of the customer service assistance, she told me to try*228 option 1 and it worked.

Thanks for the follow up

Maco70
Newbie

As I mentioned above. All "unwanted" text messages, pictures, videos, call logs, and applications have been removed, and I still get the message.

The message is from Back Up assistant (which is obviously malfunctioning). Unfortunately there is no way to remove it from the phone.

Any more suggestions?

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vzw_customer_support
Customer Service Rep

Hi Maco70,

Let's get this memory mystery corrected! Have you tried to input a memory card in your phone.  It does have a slot to hold up to an additional 32GB of storage. As for the Back Up Assistant error, you should only be seeing this if you have a data block on your line.  Please long into your My Verizon account and view your features. http://bit.ly/xB4iTc I am sure we can get this resolved.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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redtillman
Enthusiast - Level 2

Well thanks Bobby but as I answered the last email, I went on a verizon chat with tech and Heidi told me to do a *228 then option 1, and it worked very well to fix the issue. I have seen in the community that there are others with this problem, and it all started with in a day of when my problem happened. I posted the answer there too.

Thank you very much for the email I am glad to see that verizon would be taken care of the problem.

Have a nice day.

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Maco70
Newbie

Thank you for responding.

I do not intend to expand the memory since I don't plan on keeping any files on the phone long term anyway.

I do have a data block on my phone, because I do not have/nor intend to have a data plan on my phone.

Now what?

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SydneyK
Master - Level 3

You can have a data block on your phone while still allowing picture messages (which are part of your text package, not a data plan). But this has to be set up correctly. Go to My Verizon and check all your features to make sure Internet services are blocked but not MMS.

As far as using an SD card, the internal memory on basic phones is so measly it can be filled with just a few pics or a video. I'd at least pick up an inexpensive 2GB card.

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Maco70
Newbie

I can take send and receive picture messages. This never has affected my texting plan.

Read more closely this time: Quote from above "All 'unwanted' text messages, pictures, videos, call logs, and applications have been removed, and I still get the message."

That is to say my phone has no pictures, videos, music, or even call history stored on local memory.

And yet I still get this message every so often:

"Your phone has reached the maximum number of files. Please remove applications and/or files to clear space."

I use my phone to make calls, and receive texts messages from work. On the odd chance there is a photo message it is deleted promptly.

The message comes from backup assistant. It came with the phone and there is no way to remove it.

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redtillman
Enthusiast - Level 2

You know if you do a *228 option 1 it will fix the whole situation. A

verizon chat rep told me that and it worked. I was having the same issue

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Maco70
Newbie

4th time you mentioned it, and I guess I never stated that I had also tried this.

Did not fix the issue.

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vzw_customer_support
Customer Service Rep

Hi Maco70,

We can always help! How much free internal memory is on the device http://vz.to/1aPNWD1? The memory capacity of this device is 105MB (built-in, flash shared memory). Keep me posted.


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Maco70
Newbie

With one picture saved and whatever text/call history still on my phone:

38.21 MB available and 70.35 MB used (for a total of 108.56 MB mind you).

The one photo I have saved being 334 KB.

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vzw_customer_support
Customer Service Rep

Thanks for the additional information Marco70. This is definitely one for unsolved mystery. The next step to resolve is to perform a hard reset on the device or acquire a memory card. Let me know how to proceed so we can take the appropriate option. I'm looking forward to your reply.

ArnettH_VZW
Follow us on Twitter @VZWSupport

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unofficialvoice

I am having the same problem.

I have EVERYTHING but my contacts cleared out of the phone.

I have one app installed: Tetris

Memory is being taken up in the multi-media folder; the only thing it could be is the app.

38MB of Tetris?

So if I run the re-program, it gets rid of the error - but is the app gone? Do I have to pay for it again? My contacts will be fine?

It just seems odd that I cannot clear out that kind of memory from the phone without having to reprogram everything.

Help...

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vzw_customer_support
Customer Service Rep

I truly appreciate you taking the time to reach out! I want to ensure that your able to use your device freely without concern for memory. Do you have an SD card in the device? The reason I ask is to see if you're able to move the contacts to the SD card.

YosefT_VZW
Follow us on Twitter @VZWSupport

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