Samsung Intensity III pics not visible when phone mounted to PC via USB

[wmills]

I have a Samsung Intensity III from which I have successfully uploaded pictures to my PC in the past.  To do that I have followed these steps: 

(1) connect the phone to the PC using the USB cable/charger cable provided with the phone; 

(2) select "USB Mass Storage" when prompted by the phone;

(3) get an "Autoplay" pop-up window prompting me with options;

(4) select the "Open folder to view files.  From there I can usually find my pictures. 

However, TODAY after step 4, I only see three files listed, no pictures.  The files are: 

(a) TLBootstrap_WPP;

(b) ModelName; 

(c) Autorun. 

FYI the computer is showing this drive as "CD Drive (E:) Verison Mobile. 

I tried double-clicking on "TLBootstrap_WPP" and was prompted by Samsung to download and install new software.  I did that, not sure what it installed, but there are still no visible picture files showing up on this drive.  I know the pictures are there because I can browse to them on the phone.  Why is the normal phone file system not mounting properly when I connect it to my PC?

[vzw_customer_support · Accepted solution]

That's definitely odd wmills, but I completely understand you need to save your media. Try these steps http://vz.to/1H5h6lB and keep me posted.

AdaS_VZW
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