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Samsung Intensity service issues
BSikes56
Enthusiast - Level 2
‎06-14-2015 07:32 PM

My Samsung Intensity (I know it'sold but I like it and don't want a smartphone) has suddenly started having problems with the service area.  I usually don't have a problem with the phone except when I am at home.  This has not been a problem before.  Any suggestions?

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pherson
Champion - Level 1
‎06-14-2015 07:38 PM

Yes.

Get a new phone.

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MiiHere
Champion - Level 3
In response to pherson
‎06-15-2015 07:43 AM

That made me laugh.

Things have changed since...2011 so you're quite a bit behind by using that device.

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vzw_customer_support
Customer Service Rep
‎06-15-2015 07:39 AM

We want to ensure you are getting the best service possible BSikes56. When did you start experiencing service issues? Are issues only when you are indoors or both indoors and outdoors? Have you made any recent changes to your phone when these issues started?



Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BSikes56
Enthusiast - Level 2
In response to vzw_customer_support
‎06-15-2015 05:36 PM

Having issues with service both inside and outside.  No changes to the phone.  Phone does seem to work in other areas such as when I am at work.  I know I just need to break down and buy a new phone.  Smiley Happy

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MiiHere
Champion - Level 3
In response to BSikes56
‎06-15-2015 05:37 PM

You could back up anything you want to keep from it; contacts and then factory reset it, this MAY help.

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BSikes56
Enthusiast - Level 2
In response to MiiHere
‎06-16-2015 05:57 PM

Thanks for the suggestion.  It is worth a try.  I just really don't want to change phones.  All I do is talk & text!  And not that much of that.   

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vzw_customer_support
Customer Service Rep
In response to BSikes56
‎06-18-2015 06:07 PM

BSikes56


We do want to make sure your device isable to do all the talking & texting that you are use to. Are  you able to dial *228 from it? If so can you choose option 1 to get everythign updated. If you are not getting a stron signal in a certain area, you may want to try it some where you know you get a stronger signal.



ChristinaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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