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Screen broke, have replacement, just trying to get music off my phone, but it is locked, when I connect it to PC can not do anything, any auggestions on how to get my music?
bkk1209
Newbie
‎10-03-2014 11:29 AM

Screen broke, have replacement, just trying to get music off my phone, but it is locked, when I connect it to PC can not do anything, any auggestions on how to get my music?

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Re: Screen broke, have replacement, just trying to get music off my phone, but it is locked, when I connect it to PC can not do anything, any auggestions on how to get my music?
vzw_customer_support
Customer Service Rep
‎10-05-2014 11:41 AM

bkk1209, we'd be happy to help make this an easier transition for you. What model of device do you have? Does it have an SD card  or removable storage? Share some details, so that we may assist.

AdamG_VZW
Follow us on Twitter @VZWSupport

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